Lead Analyst, Digital CX Channels & Insights
Johnson & Johnson Diabetes Care Companies
Lead Analyst role at Johnson & Johnson's DePuy Synthes focused on developing, implementing, and supporting digital supply chain solutions for orthopedic customers. Position involves project leadership, data analysis, and cross-functional collaboration to improve inventory management and customer deployments across multiple healthcare settings.
Responsibilities
- Lead development, testing, and implementation of inventory management and supply chain digital solutions for orthopedic customers
- Support customer deployments and pilots; determine optimization opportunities across all franchises
- Conduct quantitative and qualitative data analysis across multiple sources to identify trends and improvement opportunities
- Create scorecards and dashboards to track customer initiatives and educate MedTech teams on customer needs
- Drive continuous improvement and standardization of customer engagement processes and deployment tracking
Requirements
- Bachelor's degree; Supply Chain or Engineering focus preferred
- 6+ years supply chain, distribution, or logistics experience
- Ability to lead projects and cross-functional teams in matrixed environment
- Advanced problem-solving and analytical skills
- Proficiency with MS Excel and MS PowerPoint
- Healthcare supply chain or medical device distributor experience preferred
- Project Management certification (APICS, PMP, or CPM) preferred
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