IT Technician

Job Description

Job Description

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

Responsibilities

• Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues
• Process onboarding and offboarding tasks for new hires and employee departures
• User account creation
• System setup and deployment using a standardized imaging tool
• Physical setup of IT hardware for internal customers
• Perform software installations for core and add-on applications
• Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary

Skills & Experience

• The ideal candidate should have some experience in the IT Field (2+ years)
• Strong computer troubleshooting skills in a wide variety of Microsoft based products (Windows 10/11, Windows Server, Microsoft Office 365, MS Office)
• Basic understanding of LAN/WAN concepts and networking such as IP, VPN, DNS, DHCP, and associated troubleshooting
• Must demonstrate excellent customer service skills
• Strong communication skills, oral and written
• Must thrive in a team environment and demonstrate effective team interaction
• Must have strong organizational, priority, and time management skills with the ability to multi-task
• Ability to work in a fast-paced environment with shifting priorities
• Possess self-initiative and motivation to work without requiring strict supervision
• Ability and desire to learn new skills quickly
• Ability to determine severity and priority of an issue, know when to escalate or hand-off
• Ability to maintain a calm and patient demeanor when working with end users
• BS in MIS/CS/Engineering or equivalent
• Currently possess or are working on at least 1 certification (A+, Net+, Microsoft MTA, etc..) or relevant industry experience

Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant. 

The base annual salary hiring range for this position is $51,000-$67,500 

ABOUT RAPID MICRO BIOSYSTEMS:

Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company’s Growth Direct™—the first and only growth-based system to automate rapid compendial QC Micro testing—ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lexington, Massachusetts. Our research & development, and manufacturing operations are located in Lowell, Massachusetts. Additionally, we maintain field offices in Freising, Germany; Switzerland, and Singapore.

Equal Opportunity:

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.