Data Management & Governance - Product, Executive Director

Job Description

The Consumer & Community Banking (CCB) Data & Analytics Product organization is committed to building the data foundation that powers strong risk management  and data-driven decision-making across millions of consumer relationships. Our data platforms are the backbone of how the business understands, trusts, and activates its most critical asset: Data.
 

As a Product Director within the Data Management & Governance team, you will own the end-to-end product strategy and delivery for two mission-critical platforms: a Data Management platform driving data discoverability, observability, and reliability; and a Data Governance platform enabling the business to manage data ownership, quality, lineage, and policy compliance at scale.

You will be expected to demonstrate exceptional executive leadership, a deep command of enterprise data principles, and the ability to translate complex technical and regulatory requirements into compelling product roadmaps that deliver measurable business value. You will serve as the most senior data product voice within Consumer & Community Banking, partnering closely with Technology, Risk, Compliance, and Business leadership to ensure the bank’s data is understood, trusted, and governed in accordance with firmwide standards and regulatory expectations.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Champions data discoverability, observability, and reliability by driving platform capabilities including metadata management, data cataloging, data lineage, pipeline health monitoring, and data quality frameworks that give consumers real-time confidence in critical data assets.
• Enables enterprise-scale data governance by delivering platform features that allow business units to manage data ownership, stewardship, key data element (KDE) definitions, classification, and policy compliance with minimal friction
• Serves a senior product stakeholder and decision-maker, setting prioritization frameworks, resolving cross-functional dependencies, and ensuring delivery teams are aligned and unblocked
• Partners with Risk, Compliance, Legal, and the firmwide Chief Data Officer organization to ensure both platforms meet or exceed all regulatory obligations, including support for regulatory examinations, internal audits, and data controls
• Drives data literacy and governance adoption across CCB business lines by translating governance requirements into intuitive product experiences, championing stewardship best practices, and building a thriving community of data owners and stewards
• Engages and influence at the executive level, providing regular updates to CCB and CDAO senior leadership on platform health, roadmap progress, risk posture, and strategic priorities

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• 8+ experience in data management, data governance, or a related field, with substantial tenure in a large financial services or highly regulated environment
• Bachelor’s degree required
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Proven track record leading enterprise data platform products at scale in an Agile delivery model, with demonstrated ability to ship complex capabilities across large, matrixed organizations
• Deep expertise in data governance frameworks and industry standards and their practical application within a consumer banking context
• Exceptional leadership, executive communication, and stakeholder management skills, with demonstrated ability to influence and advise at the C-suite and Managing Director level
• Strong product instincts and business acumen, able to translate ambiguous business needs and regulatory requirements into clear, prioritized, and executable product strategies
• Deep understanding of consumer banking data ecosystems, including customer data, transaction data, risk and compliance reporting, and the regulatory environment governing each

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Advanced degree in Computer Science, Data Science, Engineering, or a related field 
• Hands-on experience with enterprise data governance and cataloging platforms (e.g., DataHub) and modern data observability tooling
• Familiarity with cloud-based data platforms (e.g., Snowflake) and emerging data architecture patterns including data products
• Experience with AI/ML governance considerations, including model lineage, feature store governance, and explainability standards as they relate to consumer banking use cases

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.