Bilingual SPA/ENG Enrollment Coordinator

Key Responsibilities

• Assess volunteers and families through virtual, in-office, or home visit interview(s). Contact references and collateral persons connected with the interested party and assess skills/needs to determine appropriateness for enrollment in our programs.
• Carefully and thoughtfully prepare each interested party in order to make them ready to participate in our program and coordinate the “matching” process.
• Facilitate the initial placement (“match meeting”) between each volunteer, youth, the youth’s parent/guardian, and our agency support staff.
• Document clearly and in a timely manner all information obtained through the assessment and matching process and maintain accurate records for volunteers and families.
• Advocate for volunteers and youth seeking placement that may not be readily available and maintain regular communication with them to ensure the most up-to-date information when placement options become available.
• Collaborate closely with other service delivery staff to build agency knowledge/awareness and enable the most children to be successfully served.
• Constantly look after the safety of our youth and inform management of any critical youth and family incidents and potential issues that may impact our services.
• Represent Big Brothers Big Sisters of Eastern Massachusetts throughout the communities we serve and in public.
• Participate in different site-wide initiatives to drive engagement in topics of diversity, equity and inclusion
• Be a part of a true team - together with your peers work on projects and events that will drive enhancements and improvements

Basic Qualifications

• Bachelors degree with 6+ months of relevant work experience, Associate's degree or two years of higher education experience with 2+ years of relevant work experience, or High School diploma/GED with 4+ years of relevant work experience
• Ability to travel to sites where our programs are hosted across the Boston area and to constituents' homes as needed
• Availability to work full-time. Hours may include evenings and weekends
• Access to reliable internet and phone connections to perform work remotely
• Familiarity with Office 365 (excel, word, PowerPoint, etc.)

Desired Qualifications

• Ability to speak Spanish
• Bachelor’s degree with one or more years of work experience, preferably in youth development, volunteer or program management, and/or education
• Ability to work some nights (until 7-8pm) and on some weekends
• Demonstrated comfort and ability to work with and motivate a wide variety of people, including youth and adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities
• Ability to successfully work independently and in a team environment
• Enthusiasm, creativity, a positive sense of humor, and a “can-do” attitude
• Proven organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting
• Excellent strategic problem-solving ability with a positive, “can-do” attitude
• Knowledge of Salesforce, Office 365 suite