Sales Representative - Drawer Box Division

Job Description

Job Description

Position Summary 

The Sales Representative is responsible for driving rapid growth within Door Works’ Drawer Works division by developing new customer relationships, expanding existing accounts, and managing opportunities from initial contact through successful delivery. This is a hands-on, highly collaborative sales role that requires someone who is comfortable being deeply involved in the details of the business. 

The ideal candidate is a motivated, proactive relationship builder who enjoys finding opportunities, solving problems, and getting things done. This person will work closely with customers, Sales, Estimating, Engineering, Production, Purchasing, Vendors, and Delivery to ensure customer expectations are clearly understood and successfully executed. 

This is an opportunity to play a significant role in growing a developing division with an established customer base and significant growth potential. The successful candidate will be expected to take ownership, build momentum, and help establish the processes and relationships needed to support continued growth. 

Key Responsibilities 

Sales & Business Development 

• Develop and execute strategies to grow Drawer Works sales and customer base. 
• Identify, prospect, and develop new customers within the cabinet, millwork, woodworking, and related industries. 
• Build and maintain strong, long-term customer relationships. 
• Identify opportunities to expand business with existing customers. 
• Conduct customer outreach, meetings, site visits, presentations, and follow-up. 
• Prepare and present quotes and proposals in coordination with internal teams. 
• Follow opportunities from initial contact through quote, order, production, and delivery. 
• Maintain an active sales pipeline and consistently pursue new opportunities. 
• Meet or exceed established sales and growth objectives. 

Customer Management 

• Serve as a primary point of contact for customers and ensure clear, timely communication. 
• Develop a strong understanding of each customer's products, specifications, expectations, and purchasing requirements. 
• Respond quickly and professionally to customer questions, changes, and concerns. 
• Coordinate internally to resolve customer issues and keep commitments on track. 
• Communicate changes and important customer information to the appropriate internal teams. 
• Build trust by following through on commitments and keeping customers informed. 

Operations & Order Coordination 

• Work closely with Estimating, Engineering, Production, Purchasing, Vendors, and Delivery to ensure orders are accurately and efficiently executed. 
• Review orders and customer requirements for completeness and accuracy before release to production. 
• Help identify potential issues early and coordinate solutions before they impact the customer. 
• Monitor order progress and communicate status, changes, and delays as appropriate. 
• Coordinate with external vendors and suppliers when necessary to fulfill customer requirements. 
• Work with Production and Delivery to ensure completed orders are delivered as promised. 
• Take ownership of problems through resolution rather than simply passing them to another department. 
• Provide feedback to internal teams on customer needs, recurring issues, and opportunities for improvement. 

Business Development & Growth 

• Research markets, customers, competitors, and opportunities for expansion. 
• Develop relationships with cabinet manufacturers, cabinet shops, millwork companies, contractors, distributors, and other potential customers. 
• Identify new products, services, markets, and applications that may create additional sales opportunities. 
• Participate in trade shows, industry events, networking opportunities, and customer visits as appropriate. 
• Help establish repeatable sales processes and systems as the Drawer Works division continues to grow. 
• Provide management with market feedback, sales activity, pipeline updates, and growth opportunities. 

Required Qualifications 

• Proven experience in sales, business development, account management, or a related customer-facing role. 
• Strong interpersonal and relationship-building skills. 
• Excellent verbal and written communication skills. 
• Strong organizational skills and exceptional attention to detail. 
• Ability to manage multiple customers, opportunities, and priorities simultaneously. 
• Strong follow-through and a demonstrated sense of ownership. 
• Ability to work effectively with people across all levels of an organization. 
• Comfortable working in a fast-paced, changing environment. 
• Proficient with Microsoft Office and standard business software. 
• Valid driver's license and ability to travel locally and regionally as needed. 

Qualifications 

• 3–5 years of experience in sales, business development, account management, or a related customer-facing role. 
• Experience in cabinet manufacturing, drawer boxes, millwork, woodworking, building products, or a related manufacturing environment. 
• Existing relationships within the cabinet, millwork, woodworking, or construction industries. 
• Experience working with production, estimating, purchasing, or operations teams. 
• Experience using CRM or sales management software. 
• Understanding of manufacturing processes, materials, lead times, and production constraints. 

Door Works is a unique, versatile, full-service wood products manufacturer specializing in custom handcrafted doors, moulding, trim, and ceiling treatments. Since 1997, Door Works has supplied the finest architects, designers and builders with distinctive, handcrafted products combined with exceptional service and quality installation.

Company Description

Door Works is a unique, versatile, full-service wood products manufacturer specializing in custom handcrafted doors, moulding, trim, and ceiling treatments. Since 1997, Door Works has supplied the finest architects, designers and builders with distinctive, handcrafted products combined with exceptional service and quality installation.