Shop Service Technician II - CAT Rentals

Overview Conduces all assigned work in a safe manner, adhering to applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications. Responsibilities Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs. Work in a neat and orderly fashion; continuously look for ways to improve methods, work area, and safety standards. Inspect components to ensure maximum parts are being reused to control repair costs. Complete required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitor job expenses versus repair estimates and ensure the supervisor is aware of any cost overrun prior to job completion. Approach work in a positive manner and maintain conduct that supports the work team. Contribute to team efforts by completing tasks on time while maintaining safety and quality expectations. Train and/or mentor others in the department. Performs other duties as assigned. Essential Job Competencies Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the LMS and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication Uses active listening skills, conveys information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Information Gathering Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Documents sources clearly and organizes information according to research needs. Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved to learn their perspectives. Makes difficult decisions in a timely manner. Willing to decide in difficult or ambiguous situations when time is critical. Assertive in a group when necessary to facilitate change, overcome impasse, or ensure that decisions are made. Results Oriented Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles. Remains focused and identifies the most efficient methods to complete tasks on time without sacrificing quality. Fiscal Accountability Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Monitors budget usage and seeks ways to reduce costs. Adaptability Adapts to changing business needs and conditions. Recovers quickly from setbacks and is open to new ways of doing things. Credibility Demonstrates reliability, confidentiality, honesty, and punctuality. Respects instruction, policies, and procedures. Personal Development Takes responsibility for personal learning and development by acquiring and refining technical and professional skills. Proactively seeks growth opportunities. Education And Experience Formal Education High School diploma or GED Experience 3-4 years Required / Credentials Completed all required training curriculum to be designated a Tech II. Able to comprehend written material and communicate effectively with employees and customers. Not Required But Highly Desired Criteria Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Updating of Knowledge Job requirements frequently change requiring retraining once or more per year. Physical Demands and Environment Physical Demands NA – Not Applicable O – Occasionally F – Frequently C – Constantly Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Walking, Fingering, Grasping, Repetitive Motion, Talking, Hearing, Pushing/Pulling/Lifting up to 25 lbs; Pushing/Pulling/Lifting 26-50 lbs; Pushing/Pulling/Lifting over 50 lbs. Environmental Conditions NA – Not Applicable O – Occasionally F – Frequently C – Constantly Inside conditions; Outdoor conditions; Extreme cold/heat; Noise; Vibration; Exposure to fumes, odors, dust, mists, gases, chemicals; Exposure to oils and other cutting fluids; May require respirator in certain environments. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr Ring Power Cat