Hotel Front Desk Agent

Front Desk Agent / Night AuditorJoin the team at Hampton Inn Jupiter/Juno Beach! Are you a dependable, detail-oriented hospitality professional who enjoys creating a great guest experience? Hampton Inn Jupiter/Juno Beach is looking for a Front Desk Agent / Night Auditor to join our team.This is a great opportunity for someone who enjoys working independently, takes pride in providing exceptional guest service, and wants to be an important part of a professional hotel team. Our Night Auditor plays a key role in ensuring the hotel is organized, accurate, and ready for a successful new day.What We OfferMedical InsuranceDental InsuranceVision Insurance401(k) MatchPaid Time OffHilton brand experience and trainingA professional, supportive team environmentScheduleOvernight Shift: 11:00 PM – 7:00 AM Evening Shift: 3:00PM - 11:00PM Swing Shift: 2:00PM-8:00PMThe Night Auditor is responsible for overseeing the overnight front desk operation, completing the nightly audit, assisting overnight guests, and ensuring all financial and end-of-day procedures are completed accurately.What You'll DoAs a Front Desk Agent / Night Auditor, you will:Welcome guests with a friendly, professional attitude and provide outstanding service throughout their stay.Efficiently handle guest check-ins, check-outs, reservations, cancellations, requests, and inquiries.Complete the nightly audit and ensure guest accounts and hotel financial records are accurate.Review and verify that end-of-day procedures have been completed by other departments.Audit room charges, credit card accounts, reservation deposits, city ledger, and other hotel accounts.Prepare daily accounting and audit reports.Process guest payments, receipts, account transfers, and other forms of credit.Respond promptly and professionally to guest questions, requests, and concerns.Coordinate with other hotel departments and outside businesses to meet guest needs.Review upcoming reservations for accuracy, including dates, room types, and special requests.Assist with maximizing hotel occupancy and room revenue through suggestive selling.Answer phones, process wake-up calls, take messages, and assist guests with hotel information.Operate the hotel's front desk and franchise systems.Maintain accurate logs, records, and communication throughout the shift.Keep the front desk and surrounding area clean, organized, and welcoming.Follow all hotel security, safety, emergency, and operational procedures.Complete all required items on the Night Audit checklist before closing the shift.Assist the team with daily hotel operations and participate in Manager on Duty responsibilities when appropriate.Perform other duties as assigned by management.What We're Looking ForPrevious hotel Night Audit or Front Desk experience is preferred, and Hilton experience is a plus — but we're willing to train the right person!Successful candidates will have:A strong work ethic and dependable attendance.A positive, professional attitude.Excellent customer service and communication skills.Strong attention to detail and accuracy.The ability to work independently during overnight hours.The ability to remain calm and professional when handling guest concerns.The ability to work effectively as part of a team.Basic knowledge of accounting, bookkeeping, or auditing procedures is helpful.PEP system knowledge is recommended but not required.The ability to learn and follow hotel brand standards and procedures.Qualifications & Physical RequirementsHigh school diploma or equivalent preferred.Previous hotel front office experience preferred.Night Audit experience is a plus.Ability to operate standard front desk and hotel computer systems.Ability to stand and walk for extended periods.Ability to lift and carry approximately 30–50 pounds when necessary.Ability to conduct occasional property walks and inspections.Must be comfortable working an overnight schedule.Why Join Us?At Hampton Inn Jupiter/Juno Beach, the front desk is at the heart of the guest experience. As a Night Auditor, you'll have the opportunity to build relationships with guests, develop valuable hospitality and accounting skills, and become an essential member of our hotel team.If you're reliable, friendly, detail-oriented, and ready to make a difference for our guests, we'd love to hear from you!Apply today and join the Hampton Inn Jupiter/Juno Beach team.