Deputy Chief Technology Officer, Infrastructure and Operations

Job ID: 15164


Business Unit: MTA Headquarters


Location: New York, NY, United States

Regular/Temporary: Regular


Department: IT Infrastructure/Operations


Date Posted: Mar 26, 2026

Description


JOB TITLE:


Deputy Chief Technology Officer , Infrastructure and Operations


SALARY RANGE:


$ 172,834 - $248,881


DEPT/DIV:


Information Technology


SUPERVISOR:


Chief Technology Officer


LOCATION :


2 Broadway, New York, NY 10004


HOURS OF WORK:


9:00 am - 5:30 pm (7.5 hours/day) or as required


This position is eligible for telewor k ing, which is currently 2 days per week . New hires are eligible to apply 30 days after their effective date of hire.


Opening


The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.


Summary


The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership.


The Deputy Chief Technology Officer (DCTO), Infrastructure & Operations serves as a senior technology executive responsible for defining, executing, and governing the enterprise infrastructure and operations strategy for the Metropolitan Transportation Authority (MTA). Reporting to the Chief Technology Officer, this role provides executive leadership for the design, modernization, and operation of the MTA's enterprise technology platforms that support mission-critical transportation services across all agencies.


The DCTO , Infrastructure & Operations ensures the reliability, resilience, security, scalability, and financial sustainability and accountability of the MTA's technology infrastructure, including enterprise networks, cloud and data center platforms, end-user computing environments, service operations, and core technology platforms. The role balances strategic technology leadership with operational excellence, ensuring that infrastructure capabilities effectively support the MTA's transportation operations, customer-facing systems, and internal business services.


As a key member of the CTO leadership team, this role drives enterprise infrastructure modernization and transformation initiatives, including cloud adoption, platform engineering practices, automation, DevSecOps enablement, and improved operational models that support modern product delivery and digital services. The role also ensures that infrastructure strategies align with the MTA's long-term capital planning, regulatory requirements, cybersecurity standards, and enterprise architecture principles, partnering closely with senior leaders across Product, Architecture, Cybersecurity, Agile Center of Excellence ( CoE ), and enterprise business units to ensure technology platforms deliver high availability, operational resilience, and scalable capabilities.


Responsibilities

• Enterprise Infrastructure Strategy & Modernization
  • Develop and execute the long-term enterprise infrastructure strategy aligned with organizational priorities.
  • Lead enterprise infrastructure modernization initiatives, including cloud and hybrid platform strategy, automation, platform engineering, and the adoption of DevSecOps practices such as infrastructure-as-code and automated CI/CD pipelines.
  • Establish enterprise infrastructure standards, lifecycle management policies, and governance frameworks.
  • Evaluate emerging technologies and define adoption strategies that enhance resilience, cost efficiency, and service quality.
  • Ensure infrastructure architecture supports scalability, interoperability, and long-term sustainability.
  • Implements technology infrastructure and operational solutions for strategic initiatives across the IT Divisions in collaboration with other DCTOs.
• IT Operations & Service Reliability
  • Provide executive oversight of enterprise IT operations to ensure high availability, reliability, and performance of all technology services across a 24/7 operational environment supporting mission-critical enterprise and operational systems.
  • Establish and monitor enterprise operational KPIs, including uptime, performance, service delivery, and cost efficiency.
  • Enable enterprise DevSecOps capabilities by operating and evolving automation platforms, CI/CD tooling, and infrastructure provisioning frameworks that support modern product development and service delivery.
  • Drive a culture of operational excellence, continuous improvement, and service accountability within a 24/7 operational model where infrastructure services must remain continuously available.
  • Lead proactive performance management and capacity planning to anticipate and mitigate service disruptions.
  • Ensure service level objectives (SLOs) and service level agreements (SLAs) are consistently achieved.
• Disaster Recovery, Business Continuity & Resilience
  • Direct the development and execution of enterprise-wide disaster recovery and infrastructure resilience strategies that protect the organization's 24/7 operational technology environment.
  • Define recovery objectives (RTO/RPO) and ensure infrastructure redundancy and failover capabilities are maintained.
  • Lead business continuity planning in partnership with executive leadership and risk management teams.
  • Ensure infrastructure resilience against operational, environmental, and cyber risks.
• Cybersecurity Infrastructure & Risk Management
  • Partner closely with the Chief Information Security Officer (CISO) to ensure secure infrastructure architecture and operational integrity.
  • Lead infrastructure remediation initiatives to address vulnerabilities and strengthen system hardening.
  • Co-lead response efforts for high-severity incidents impacting infrastructure services and provide executive leadership during critical incidents that may occur at any time across the organization's 24/7 technology operations.
  • Partner with the CISO to integrate security controls, automated vulnerability scanning, and compliance validation into DevSecOps pipelines, ensuring secure and compliant software delivery.
  • Ensure compliance with applicable regulatory, legal, and industry standards.
  • Establish governance processes to proactively identify, assess, and mitigate infrastructure risks.
• Financial & Investment Leadership
  • Develop and manage the Infrastructure & Operations operating and capital budg e ts.
  • Lead financial planning and investment strategies for infrastructure initiatives.
  • Conduct cost-benefit analyses and business case development for major technology investments.
  • Drive cost optimization across infrastructure services, including cloud consumption management and strategic vendor contract oversight.
  • Maintain financial accountability and demonstrate return on technology investments.
• Vendor & Commercial Strategy
  • Establish and manage strategic relationships with infrastructure vendors, cloud providers, and managed service partners.
  • Oversee contract negotiations, service agreements, and vendor performance management.
  • Drive economies of scale through enterprise agreements and strategic sourcing.
  • Ensure vendor services align with enterprise standards, performance expectations, and financial objectives.
• Converged Network (Voice, Video & Data Networks)
  • Provide executive oversight of the enterprise converged network architecture, including voice, video, data, and collaboration platforms, ensuring secure, scalable, and resilient connectivity across all operating environments.
  • Direct the design, deployment, and lifecycle management of enterprise network infrastructure, including core data networks, unified communications, wireless connectivity, and cloud network integration.
  • Ensure high availability, performance, and security of enterprise network services supporting mission-critical operations, customer-facing systems, and workforce collaboration platforms operating continuously in a 24/7 service environment.
  • Lead enterprise infrastructure platform management across data centers, cloud environments, servers, storage, monitoring platforms, endpoint environments, and unified communications systems.
  • Establish governance for network lifecycle management, patching, technology refresh strategies, and infrastructure modernization, ensuring alignment with enterprise architecture and cybersecurity standards.
• Organizational & Workforce Leadership
  • Lead, coach, and develop senior directors, directors, and technical leaders within the I&O Division.
  • Drive workforce development initiatives, including upskilling in cloud technologies, automation, and emerging infrastructure capabilities.
  • Design and evolve the organizational structure to support modernization and long-term strategic objectives.
  • Build succession plans and strengthen leadership bench depth.
  • Foster a culture of accountability, collaboration, innovation, and operational excellence.
  • Maintain executive accountability for the continuous operation of enterprise technology services, recognizing that infrastructure and operational systems support a 24/7 environment requiring leadership availability during critical events and service disruptions.
• Executive Leadership & Governance
  • Serve as a senior member of the CTO leadership team and participate in enterprise technology governance.
  • Act as a primary liaison between infrastructure operations and executive stakeholders, providing executive visibility and leadership during major incidents impacting the organization's 24/7 technology services.
  • Align infrastructure strategy with broader enterprise and technology roadmaps.
  • Provide executive-level reporting on infrastructure health, risk exposure, financial performance, and modernization progress.
  • Lead by example and promote adherence to organizational core values and leadership principles.
• Enterprise Technology Partnership, Support & Enablement
  • Partner closely with Product leadership to ensure infrastructure platforms, environments, and operational services effectively support the development, deployment, and scaling of enterprise technology products.
  • Collaborate with Enterprise Architecture to align infrastructure strategies, platform standards, and technology roadmaps with long-term enterprise architecture principles and modernization goals.
  • Work in partnership with the Cybersecurity group to ensure infrastructure platforms are designed, deployed, and operated in accordance with enterprise security standards, risk management frameworks, and regulatory requirements.
  • Support the Agile Center of Excellence ( CoE ) by enabling infrastructure capabilities that facilitate modern delivery practices, including automated environments, DevSecOps pipelines, and scalable development platforms.
  • Ensure infrastructure services provide reliable, secure, and scalable platforms that empower product teams to deliver customer-facing and operational solutions efficiently.
  • Facilitate cross-functional collaboration between Infrastructure, Product, Architecture, Cybersecurity, and engineering teams to improve delivery velocity, operational stability, and technology alignment across the enterprise.
  • Contribute to enterprise governance forums and technology planning processes to ensure infrastructure capabilities and constraints are represented in strategic technology decisions.
• Service Desk & End-User Technology Support
  • Provide executive oversight of the enterprise Service Desk and end-user support functions, ensuring timely, high-quality technical assistance for employees and operational personnel across the organization.
  • Ensure effective support and lifecycle management for enterprise endpoint technologies, including desktops, laptops, mobile devices, printers, and other peripheral workplace devices and accessories.
  • Establish service management standards and operational procedures that drive efficient issue resolution, service request fulfillment, and continuous service improvement.
  • Implement modern service management practices, including self-service capabilities, automation, and knowledge management, to enhance user experience and operational efficiency.
  • Ensure end-user technology environments remain secure, reliable, and compliant with enterprise technology and cybersecurity standards.
  • Monitor service performance through service level agreements (SLAs), operational metrics, and customer satisfaction indicators, driving improvements in service delivery and user productivity.
• Enterprise Infrastructure Platform Leadership
  • Provide executive leadership for the enterprise infrastructure platforms that support mission-critical technology services operating in a 24/7 environment, including network, compute, storage, and cloud environments.
  • Establish and oversee modern platform architectures that leverage containerization, Kubernetes orchestration, and scalable cloud-native infrastructure to support reliable and efficient technology delivery.
  • Lead the evolution of infrastructure platforms toward highly automated, software-defined environments, enabling greater agility, scalability, and operational efficiency.
  • Implement advanced network security architectures, including micro-segmentation and zero-trust networking principles, to strengthen infrastructure security and isolate critical systems.
  • Oversee the lifecycle management of enterprise platform technologies, including servers, storage systems, virtualization platforms, network infrastructure, and cloud services.
  • Ensure infrastructure platforms provide secure, resilient, and high-performance foundations for enterprise applications, product teams, and operational technology environments.
  • Partner with Architecture, Product, and Cybersecurity teams to ensure infrastructure platforms align with enterprise technology standards, modernization strategies, and DevSecOps delivery models.
• DCTO Standard Responsibilities:
  • Develops and ensures adherence to the defined IT strategy and goals. Confirm that the IT strategy aligns with and supports the broader CTO strategy.
  • Monitors overall IT performance to include meeting goals and performance metrics. May also include overseeing the portfolio of projects that are completed on time and on budget; smooth operation of systems and infrastructure; ensuring technology investments are in line with overall strategy and that ROI is provided to customers and/or business partners; and that personnel, contractors, and vendors are meeting performance expectations.
  • Leads and cultivates a culture of innovation. Recognizes and exploits business opportunities through new, emerging technologies or solutions to explore new ways for IT to provide services to the stakeholders. This may include the identification of new and emerging hardware, software and communication technologies and products, services, methods and techniques and the assessment of their relevance and potential value to enable business, improve cost or performance, or create sustainable practices.
  • Ensures that IT personnel understand and adhere to the policies and procedures to ensure system security and compliance with regulations. May oversee the development or revisions to and governance of policies and procedures to incorporate new or leading practices pertaining to functional areas.
  • Manages business relationships and customers at the most senior level. Collaborate with peer Deputy CTOs, relevant stakeholders across MTA, and the CTO
  • Develops the strategy and governance process to manage and mitigate risks within the Division. Provides guidance on escalated risks and issues. May escalate to the Chief Technology Officer if applicable.
  • Manages , coaches, and develops Senior Directors, Directors, and other direct reports. Provides regular positive and constructive feedback on performance and executes annual performance reviews. Provides opportunities to enhance skills.
  • Leads by example and instills ways of working that demonstrate MTA core values.

Required Responsibilities

• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work meets contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Qualifications

• Bachelor's degree in computer science, Business Administration, Engineering, Finance, and Information Services. An equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum of 14 years of Information Technology experience with at least 8 years of progressive IT managerial experience.

Knowledge, Skills, and Abilities

• Enterprise Infrastructure & Platform Expertise
• Deep expertise in enterprise infrastructure engineering, platform architecture, cloud services, and large-scale IT operations.
• Strong understanding of infrastructure reliability, performance engineering, observability, and automation practices.
• Working knowledge of enterprise network architecture, hybrid cloud connectivity, and distributed systems supporting mission-critical operations.
• Ability to guide modernization of legacy infrastructure and enterprise systems through cloud adoption, platform engineering, and automation initiatives.
• Modern Engineering & Delivery Practices
• Experience with DevOps and DevSecOps practices, including CI/CD pipelines, infrastructure-as-code, and automated deployment frameworks.
• Familiarity with Agile and product-based delivery models, including the infrastructure enablement required to support high-performing product teams.
• Experience supporting Scaled Agile environments and collaborating with Architecture, Cybersecurity, and Product organizations.
• Modern Engineering & Delivery Practices
• Experience with DevOps and DevSecOps practices, including CI/CD pipelines, infrastructure-as-code, and automated deployment frameworks.
• Familiarity with Agile and product-based delivery models, including the infrastructure enablement required to support high-performing product teams.
• Experience supporting Scaled Agile environments and collaborating with Architecture, Cybersecurity, and Product organizations.
• Infrastructure Operations & Resilience
• Strong expertise in enterprise service reliability, incident management frameworks, and operational performance management.
• Knowledge of disaster recovery, business continuity, and infrastructure resilience strategies for large-scale technology environments.
• Experience implementing enterprise infrastructure monitoring, observability platforms, and proactive operational health management.
• Security, Risk & Compliance
• Working knowledge of cybersecurity principles, risk management frameworks, and infrastructure security practices in collaboration with security leadership.
• Strong knowledge of regulatory requirements, data protection laws, and enterprise IT governance standards.
• Technology Strategy & Vendor Ecosystem
• Expertise in enterprise technology strategy, innovation evaluation, and emerging technology adoption.
• Experience managing relationships with major technology vendors, cloud providers, and managed service partners, including contract negotiation and service performance management.
• Organizational & Executive Leadership
• Demonstrated ability to lead large, multi-disciplinary infrastructure and engineering organizations.
• Strong ability to influence technology practices, guide teams through organizational change, and drive modernization initiatives.
• Excellent executive communication and stakeholder engagement skills to partner effectively with senior leadership and business stakeholders.
• DCTO Standard Technical Skills:
• Expert ability to convey complex technical concepts to non-technical stakeholders.
• Expert knowledge of software development processes and methodologies (e.g., Agile, Scrum, DevOps) and experience in coding with one or more programming languages.
• Expert in project management tools and techniques, with the ability to oversee multiple projects simultaneously.
• Expert in planning, organizing, and supervising production, manufacturing, or the provision of services.
• Familiarity with system architecture principles and experience in designing scalable, secure, and efficient systems.
• Familiarity with database technologies, data warehousing, big data, and data analytics tools.
• Familiarity with cloud services (e.g., AWS, Azure, Google Cloud) and experience in cloud migration, cloud architecture, and cloud security.
• Familiarity with cybersecurity principles, threat landscapes, and experience in implementing security protocols and measures.
• Familiarity with network infrastructure, including LAN/WAN, internet technologies, and network protocols.
• Familiarity of IT trends and emerging technologies such as AI, machine learning, IoT, blockchain, and the ability to assess their potential impact on the organization.
• Leadership Skills:
• Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.
• Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology-related initiatives and endeavors.
• Expert leadership in driving results by meeting organizational goals and customer expectations, and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
• Expert leadership in building coalitions by internally and externally building partnerships with key stakeholders to help achieve the MTA's mission or common goals through influence or negotiations.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.