Account Manager, Retail Business

Role Number: 200642745-0776

Summary

The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry- leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Apple Retail leads the way in introducing customers to how Apple can help them start, grow and evolve their businesses. Our dedicated Business teams develop important relationships with both new and existing customers. We ensure all customers that come to us with business needs have a personalized experience that matches where they are in the journey of growing their business with hardware, software and services that can take them further. In Apple’s Contact Center for Small and Medium‑Sized Businesses (SMB), we proactively connect with our customers to help them start, grow, and transform their companies with Apple hardware, software, and services. We’re seeking a dynamic sales leader who can inspire an outbound team to deepen loyalty with existing SMB customers while winning new ones. We’d love to meet you if you have a record of beating ambitious targets and growing talent in fast‑paced, dynamic environments. Imagine building lasting partnerships that help businesses grow with Apple.

As an Account Manager, you'll lead the customer journey for commercial businesses across your territory transforming how they work, connect, and innovate. You'll collaborate with retail and market teams to bring Apple's vision to life, identifying opportunities and crafting solutions throughout the entire sales cycle. Your ability to adapt, communicate, and thrive in a fast-paced environment will help business customers discover how Apple's ecosystem can take them further. Ready to make an impact?

Description

Account Managers are strategic partners, collaborating with internal teams (including market leadership and store teams) to execute Apple's Retail Business vision and strategy, driving revenue growth and expanding Apple's solution footprint within a designated territory. You will lead the customer journey, fostering long-term adoption of Apple products, integrated solutions, and services among assigned businesses. The Account Manager proactively identifies, develops, forecasts, and closes opportunities throughout the entire sales cycle. Success requires strong communication, adaptability, and a passion for thriving in a fast-paced, innovative environment.

Minimum Qualifications

• Minimum 3 years of B2B sales experience in technology-based products or solutions, with demonstrated achievement against sales targets

• Proven track record of quota attainment and account growth, with measurable results in expanding customer relationships and revenue generation

• Experience managing a defined territory or portfolio of commercial accounts through the full sales cycle, including prospecting, needs assessment, solution development, forecasting, and driving adoption

• Experience building and managing sales pipelines by analyzing customer needs, business requirements, and buying timelines to forecast accurately and prioritize opportunities

• Experience collaborating across multiple teams or departments (such as technical specialists, operations, marketing, or customer-facing teams) to develop integrated solutions and achieve business objectives

Preferred Qualifications

• Experience with Apple's ecosystem (hardware, software, services) and track record of translating technical capabilities into business solutions for small and medium business customers

• Experience analyzing sales data, market trends, and customer insights to identify new opportunities, improve forecast accuracy, and develop customized account strategies

• Track record of identifying and developing new business opportunities beyond existing customer needs by influencing stakeholders and executives to adopt technology as a strategic business partner

• Demonstrated success motivating and influencing cross-functional colleagues and leaders by articulating clear vision, serving as a role model, and championing organizational values to achieve business goals

• Proven ability to communicate effectively with stakeholders at multiple organizational levels through written and verbal channels, adapting messaging to influence decision-makers and drive action