Manager, Small Business Collections (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-HybridAbout the role:As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards. Build the organization to ensure leadership depth that produces both sustainable and scalable growth. Drive the team towards maximum efficiency and overall effectiveness. This role reports to the Senior Manager, Small Business Collections and Recovery.Responsibilities:Manage Collections Operations inclusive of Senior Leads, Leads and representativesPartner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategiesPlanning and strategy execution of teams by setting goals and prioritizing objectives and resultsIdentify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievementsIncrease the representatives productivity through best practices and coachingBuild strong relationships and understand the needs of business partnersBalance collections with a merchant-centric approach minimizing negative impacts on customer relationships.Conduct one-on-one meetings, coaching sessions, and performance reviewsPerform additional functions as assigned by direct managerRequirements:7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)Experience in fintech, digital lending, or a customer-oriented bank.Expertise in building strong relationships with internal and external business partnersAbility to quickly resolve problems and adapt to changes with easeExperience making data driven decisionsFamiliarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules) Passionate about AI and how to incorporate these technologies to better serve and support borrowersCompensation:The budgeted annual salary range for this position is $140,000 to $160,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.Benefits & Perks:Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.Health, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About EnovaEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.