Phone Ambassador - Citizens House of Blues Boston

Phone Ambassador

The Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

What This Role Will Do:

• Monitor and respond to the venue's primary phone line and email inbox, answering general venue FAQs, lost & found requests, ADA requests, VIP upgrades, Foundation Room, and general ticket info
• When deliveries arrive, contact the appropriate staff to receive the delivery
• Interact with guests at the Reception window, providing general venue information
• Check-in visitors on the visitor log and distribute lanyards
• Accept and distribute lost & found items to be held in the safe
• Uphold and enforce the venue's policies and procedures
• Additional duties and special projects as assigned by management

What This Person Will Bring:

• High School Diploma or equivalent
• Creative thinker and problem solver
• Detail oriented, able to handle several tasks simultaneously
• Demonstrated ability to solve problems quickly and work well under pressure
• Excellent verbal and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and the ability to execute programs
• Computer skill competency with an emphasis on Microsoft Outlook, Excel, and Word
• Willing and able to work nights, weekends and holidays
• Position requires constant sitting

Physical Demands/Working Environment:

• Working environment is fast-paced
• Position requires repetitive use of arms for answering busy phones and typing

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

The expected compensation for this position is:

$16.0 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.