Field Customer Service Technician- REMOTE Rockford, Illinois

Customer Service Technician

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Primary duties:

This position includes the following primary duties:

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment: Static transfer switches, Power distribution equipment, Remote power panels
• Provide customer support while on site and via email and phone
• Maintain timely and detailed service records in the LayerZero system
• Provide emergency response for critical incidents
• Regularly scheduled time slots for LayerZero 24/7 incident response

Experience & skills:

• Service experience with electric power systems Required.
• Electrical and electronic troubleshooting skills Required.
• Ability to read diagrams and schematics Required.
• Familiarity with programming printed circuit boards via PC based programs Required.
• Safety awareness and electrical PPE knowledge Required.
• Electronics or electrical training from military service Preferred.
• Clean driving record Required.

Education:

• Associate degree in electrical field Preferred.
• Military training in electronics or electrical systems

Work location:

• Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
• Field service work is performed at customer sites through the US and Canada. Travel is required.
• At times, weekends or possibly holiday work will be required.

What we offer:

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why you will love working with us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.