Technical Product Associate [Remote]

About us:

DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

Visit to learn more about us!

Responsibilities:

• Deeply engage with clients and stakeholders to identify requirements, define product features in a fine-grained and technical approach to work closely with development teams to get those products in the hands of our merchants.

• Translate product’s strategy into detailed requirements for prototype construction and final product development

• Client Interaction and Support: Provide excellent client support, manage expectations, and maintain strong relationships with clients, ensuring their needs are met.

• Support engineering team to solve deep technical problems, build innovative solutions, and to ensure that customer satisfaction goals are met on time.Help define the e-commerce plugins product vision, roadmap, and strategy.

• Lead cross-functional teams to coordinate product development, releases, and performance trackingEnsure that backlog and prioritization is aligned with the client pipeline and company strategy.

• Deeply engage with the engineering and QA team to align that the development and automation testing are meeting the acceptance criteria

Qualifications:

• Technical understanding of payment behaviors such as AUTH, SALE, CAPTURE, VOID, REFUND, REVERSAL, 3DS, MCI, MSI

• Detailed understand of how different sort of payments work (Credits cards, Bank based, Pix) across LatAm ex: Mexico, Colombia, Ecuador etc.

• Capability to read and understand API payment connectivity specifications and translate that into requirements for the engineering team

• Technical in nature, with the capacity to understand JSON, Webhooks

• Familiar with tools such as Google sheets, JIRA

• Understanding of Scrum and willing to write clear user stories and acceptance criteria

• Understands and drives priorities

• +3 YOE working on integrating payments-

What will you find when you join DEUNA?

A multicultural team distributed throughout LATAM

Dynamism, agility and constant innovation

Being part of a high-impact solution for an entire region

The best tools and technology to operate

Being part of the startup culture. We are in full expansion!

Incredible team

Benefits

Hybrid modality 🖥️

Vacations and personal days 🏝️

Economic support for internet and cell phone line📱

We all own DEUNA, we offer stock options 💸

Multidisciplinary, diverse and dynamic team 🧡

Be part of a dynamic team that's transforming the e-commerce landscape in LATAM.

Join us at DEUNA!