Desktop Support

Desktop SupportThis position provides in-person, walk-up technical support to associates. The role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools. The technician will triage and resolve incidents and requests, perform hands-on troubleshooting, support meeting and event A/V needs, and contribute to knowledge documentation.Key ResponsibilitiesProvide walk-up and scheduled in-person support for associates.Deliver a professional and patient customer experience.Explain technical issues in user-friendly language.Support Windows, macOS, Android, and iOS devices.Required Qualifications1-3 years of experience providing in-person end-user technical support in a service desk or help desk environment.Hands-on experience supporting employee hardware and software in both Windows and macOS environments.Proficiency with Microsoft productivity applications.Experience working in a ticketing system such as ServiceNow.Preferred QualificationsExperience with Bomgar, Nexthink/Amplify, Intune, or Jamf.Experience creating IT Knowledge Base content.Experience coordinating with third-party vendors.Work EnvironmentThis role involves a combination of desk-based work and hands-on troubleshooting.The position may require lifting and moving IT equipment such as laptops, monitors, and printers.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.