Fireplace Scheduling and Install Coordinator

Fireplace Scheduling and Install Coordinator

As the Fireplace Scheduling and Install Coordinator, you'll be the link that keeps our fireplace installations and service appointments running smoothly. You'll manage the daily and weekly schedule, communicate with customers and field teams, and make sure every job has the materials and time it needs to succeed.

Founded in 1893, Rio Grande Co. has proudly served the Denver and Rocky Mountain region for over 132 years. What began as a fuel and feed business has grown into a trusted distributor, fabricator, and building materials resource supporting construction projects across Colorado.

At Rio Grande Co., we build more than structures we build teams, careers, and futures. What sets us apart:

• A family-founded culture that prioritizes people and relationships
• A workplace grounded in safety, respect, and accountability
• Transparent leadership and clear expectations
• Investment in employee development and training
• A commitment to doing the right thing for our employees, customers and communities

Key Responsibilities

• Provide exceptional customer service to internal and external customers regarding installation timelines, scheduling, and service coordination.
• Coordinate and finalize installation and service schedules for fireplace customers.
• Communicate directly with customers, installers, service techs, managers, and sales staff keeping everyone in sync.
• Handle rescheduling needs and verify that all required materials are ready before each appointment.
• Use our CSD and ODT dispatch software to manage workflow and data accuracy.
• Collaborate with management to elevate the customer experience.
• Spot process gaps and suggest ways to make things faster, smoother, and smarter.
• Thrive in a fast-moving, growth-oriented environment where every day looks a little different.
• All other duties assigned.

Qualifications

• Experience in scheduling, coordination, dispatch, or customer service (construction or service industry preferred).
• Strong communication and follow-up skills you keep people informed, not guessing.
• Tech-friendly and quick to learn new systems.
• Organized, proactive, and calm under pressure.
• Shows initiative and resourcefulness in solving problems, with a genuine commitment to supporting a high-quality customer experience.

Physical & Environmental Requirements

Work Environment:

• Work primarily performed in a climate-controlled office (frequent sedentary work)

Physical Demands:

• Frequent work performed in a sedentary position
• Occasional work performed while standing
• Occasional lifting, bending, stooping, kneeling, and reaching may be required.

Rio Grande Co. offers a competitive benefits package, including:

• 401(k) Plan
• Discretionary Employer Matching & Profit Sharing
• Paid Sick, Vacation, Jury Duty, and Bereavement
• Multiple medical plan options
• Dental and Vision insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Company-paid and voluntary life insurance
• Short-term and long-term disability coverage
• Accident and supplemental insurance
• Paid training and career development
• Employee Assistance Program (EAP)
• Other value-added employee benefits

Additional compensation may include performance-based bonuses or incentives, depending on role-specific goals and company performance.

Rio Grande Co. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law, in accordance with Colorado Department of Labor regulations.

This position will remain open until a sufficient pool of qualified applicants has been identified. Interested candidates are strongly encouraged to apply early.