Receptionist/Health Center Associate

Health Service Associate

The Health Service Associate will provide advanced customer service and engagement in reception and registration that enhance the patient experience and access to health care and other services within Haymarket Health Services while promoting excellence. The individual in this position will handle complex support services including, but not limited to, scheduling appointments communication with team members and outside providers, and other necessary steps to ensure the provision of services to the patient population.

Essential Functions:

• Greet and welcome all new patients and visitors to the practice using excellent customer service skills.
• Ensure completion of registration and assessment for program eligibility
• Explain service offerings, answer questions, and assists in communicating appointments for all services
• Answers incoming and makes outgoing all to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner
• Utilizes electronic record for documentation, scheduling and to ensure appropriate communication about appointments, follow-up care and, etc;
• Educates patients regarding patient responsibility; services, sliding fee scale, patient rights, grievance policy, confidentiality and release of information;
• Generates and updates participant information as necessary;
• Possesses strong communication skills and assists in the coordination of interpretative services for participants as needed;
• Performs moderate to high volume of data entry;
• Conducts QA activities to ensure accuracy of program participant data and trouble shoot patient flow issues.
• Attends meetings and trainings as required;
• Other duties as assigned.

Requirements:

Education: High school diploma or equivalent.

Experience: Two - three years minimum experience in a medical practice, hospital, customer service, or hospitality environment setting preferred. Two years previous experience with Office Systems. Excellent communication skills (both verbal and written); high ethical standards and good judgement including confidentiality.

Seeking a self starter, detail oriented person able to handle multiple projects. Must be calm and polite while addressing client concerns and questions. Able to handle multiple calls and prioritize urgent needs in a noisy environment.