Operations Supervisor

Our management company has been doing business in San Diego for 45 years and we have many employees that have been with us since the beginning. We would like to add the right candidate to our team! We are seeking a highly motivated and dynamic individual with strong work ethics and values to join our team as an Operations Supervisor. As an Operations Supervisor, you will play a pivotal role in ensuring the smooth and efficient operations of our restaurants. You will be responsible for overseeing daily activities, managing staff, and maintaining quality standards to deliver an exceptional guest experience. Responsibilities: Team Management: + Lead and supervise a team of restaurant staff, including crew members and shift leaders. + Train, mentor, and motivate team members to achieve operational excellence and provide outstanding customer service. + Conduct performance evaluations, set performance goals, and provide constructive feedback to foster growth and development. Operational Excellence: + Ensure all operational procedures, food safety, and quality standards are consistently met or exceeded. + Monitor inventory levels and collaborate with management to order supplies and products as needed. + Oversee the preparation and cooking of food to maintain consistency, quality, and presentation. + Handle customer inquiries, complaints, and resolve issues promptly and professionally. Health and Safety Compliance: + Adhere to and enforce health and safety regulations and company policies to maintain a safe and clean work environment. + Conduct regular inspections to ensure compliance with cleanliness and hygiene standards. + Coordinate with maintenance teams to address equipment issues and promptly resolve any maintenance problems. Financial Management: + Assist in controlling operational costs and managing the budget to maximize profitability. + Monitor and report on sales and performance metrics, suggesting improvements to enhance efficiency and revenue. + Communication and Collaboration: + Maintain effective communication with restaurant management and fellow supervisors to ensure smooth operations. + Participate in team meetings, sharing insights and contributing ideas for continuous improvement. Requirements: + High school diploma or equivalent; further education or relevant certifications in hospitality management is a plus. + Proven experience in a supervisory or management role in the food service industry, preferably in a quick-service restaurant (QSR) setting. + Knowledge of McDonald's operational procedures, food safety standards, and customer service principles is advantageous. + Strong leadership and communication skills to effectively manage a diverse team and interact with customers. + Ability to handle high-pressure situations and resolve conflicts in a calm and professional manner. + Flexibility to work various shifts, including weekends and holidays, as required by the restaurant's schedule. + Demonstrated problem-solving skills and a proactive approach to operational challenges. Join our dynamic team and contribute to the success of one of the world's most iconic and beloved brands. If you are a motivated leader with a passion for providing excellent service, we encourage you to apply for the Operations Supervisor position at McDonald's. Requsition ID: PDX_MC_8ACFB0B7-DB77-44C1-A73C-B31F449F85A4_6893 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.