Donor Family Advocate

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location:Virginia Beach, VA (Sabre)

Department: Donor Family Services

Schedule: Monday – Friday, 11:15AM - 8:15PM (some weekends required)

Clinical Status: Non-Clinical
 

HOW YOU’LL MAKE AN IMPACT
As a Donor Family Advocate you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for coordinating LifeNet Health’s donor family bereavement support program. The incumbent extends grief education and support to bereaved donor family members. Provides community resources, develops/delivers grief workshops and special events, provides education to healthcare professionals, facilitates advisory committees and regularly interacts with donor families throughout the community. The incumbent must assess the needs of each individual and act accordingly to support them, exemplifying the mission, attributes and values of LifeNet Health on a continuous basis.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Bereavement Support: Communicates with bereaved donor family members to promote healing following the death of a loved one through assessment of the situation utilizing telephone calls and personal contact so to provide appropriate and timely listening and suggestions for follow-up. Collaborates with other local professionals.
• Event Coordination: Plans and implements regular donor recognition ceremonies, donor family events, and workshops to remember donors and honor their family using comprehensive knowledge of grief and loss, program management skills and knowledge of community resources. : Facilitates quarterly meeting of the Donor Family Advisory Committee to communicate ideas and seek feedback by developing stimulating agenda items, planning meeting logistics, directing flow of meeting, coordinating minutes, and leads follow through.
• Customer Service: Researches the disposition of donor gifts of organs and/or tissue upon request of the donor family by accessing appropriate information databases and provides accurate verbal and/or written responses in a timely and sensitive manner.
• Communication: Develops ideas for quarterly donor family newsletter articles in order to serve information needs of bereaved families and drafts articles using effective business writing technique.

WHAT YOU’LL BRING
Minimum Requirements:

• Bachelor’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
• Valid Driver License
• 3 years related work experience – Social Sciences, Psychology, Counseling, Donation, Pastoral or related field

Preferred Experience:

• Master’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
• 5 years’ experience working with grief and loss
• Certification of Thanatology, CTBS Certificate
   

Key Knowledge, Skills, & Abilities:

• Independent Research and Creativity Skills: Ability to perform involved, independent research and creative work utilizing Knowledge of the death and grief process Ability to plan and execute workshops and special events. Research resources based on individuals’ needs.
• Communication Skills: Excellent verbal and written communication skills; ability to Proficient in MS Office: communicate and build relationships with all professionals at different levels within the organization.
• Individual Development: Willingness to embrace and follow through on continuous learning.
• Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
• Attention to detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery
• PowerPoint, Excel, Word, Outlook, Microsoft Suite

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine.  You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

Here’s how we support YOU:

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position, tenure, and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard + 2 floating)
• Flexible Work Program- For approved roles, how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate, dedicated professionals.
   

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $49,878 - $83,130

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience.
 

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.