Junior Account Manager

Job Title: Junior Account Manager
Job Description
This Junior Account Manager role offers a hybrid position focused on account management and day-to-day business support within a small, family-owned manufacturing company that specializes in water dispensing appliances. You will manage customer accounts while supporting sales, operations, and administrative activities, gaining exposure to customers, internal teams, and core business operations. This opportunity is ideal for someone early in their career who wants to build customer-facing experience, develop strong business skills, and understand how different parts of a company work together.
Responsibilities

• Serve as a main point of contact for assigned customer accounts and provide responsive, professional support.
• Respond to customer questions related to orders, products, and general support, ensuring timely and accurate information.
• Coordinate internally with sales, operations, and finance teams to help resolve customer issues and keep customers informed.
• Maintain accurate customer information, pricing, and documentation in company systems.
• Build and nurture positive, long-term relationships with customers through consistent, high-quality service.
• Assist with order entry and order processing, ensuring accuracy and completeness of information.
• Support invoicing activities and perform basic administrative tasks as needed.
• Assist with internal tracking, reports, and system updates to support business operations.
• Help coordinate shipments, schedules, and follow-ups to ensure on-time delivery and customer satisfaction.
• Provide backup support to teammates during busy periods to help keep operations running smoothly.
• Assist with special projects and process improvement initiatives to enhance efficiency and customer experience.
• Work closely with sales, operations, and finance teams to support cross-functional collaboration.
• Step in where needed to help keep the office running smoothly and support day-to-day operations.
• Remain flexible and open to learning new tasks as priorities change and the business evolves.

Essential Skills

• 0-3 years of experience in customer service, account support, administrative support, sales support, order processing, or a related role.
• Strong organizational skills with excellent attention to detail.
• Customer service oriented mindset with a focus on responsiveness and relationship building.
• Familiarity with Microsoft Office, including Word and Excel, and comfort working with basic computer systems.
• Good typing skills and speed to support data entry, order entry, and documentation tasks.
• Excellent verbal communication skills for interacting with customers and internal teams.
• Critical thinking and problem-solving skills to help resolve customer issues and support process improvements.
• Ability to learn and comprehend technical information related to water dispensing appliances and associated products.

Additional Skills & Qualifications

• Previous customer service experience in a business or office environment.
• Experience in a manufacturing environment is desirable and considered a plus.
• Background in sales, account management, sales support, data entry, order entry, or administrative support is beneficial.
• Interest in working within a small company where contributions have a visible impact.
• Desire for professional growth and skill development through exposure to technical, operational, and customer-facing work.
• Ability to collaborate effectively in a close-knit, highly cooperative team.

Work Environment
This role is based in a small, family-owned manufacturing company with approximately 22 employees that produces water dispensing appliances and supports both domestic and international operations. You will work on-site in a clean, climate-controlled facility with a stable schedule, typically Monday through Friday from 8:00 a.m. to 4:30 p.m. The organization manages production, quality control, customer support, and distribution, with additional operations supporting international markets. You will work closely with a collaborative, close-knit team and use Microsoft Office and basic computer systems as part of your daily responsibilities. The environment emphasizes teamwork, visible contribution, and exposure to multiple aspects of the business, including technical, operational, and customer-facing activities.
Job Type & Location
This is a Contract to Hire position based out of Loves Park, IL.
Pay and Benefits
The pay range for this position is $17.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Loves Park,IL.
Application Deadline
This position is anticipated to close on Jun 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.