Quality Data Analyst

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
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Description:

Support Technical Service Operations (TSO) by delivering data-driven insights, scalable reporting solutions, and structured documentation of internal processes across warranty and aftersales programs. This role is responsible for building and maintaining Power BI reporting, executing complex queries in Snowflake and SAS, and supporting ad hoc analytics requests for internal stakeholders and external partners, while also developing and maintaining clear, standardized documentation of TSO data processes, reporting logic, and workflows to ensure consistency, transparency, and repeatability.

Support Technical Service Operations (TSO) by delivering data-driven insights, scalable reporting solutions, and standardized documentation across warranty and aftersales programs. Responsible for Power BI reporting, Snowflake/SAS analytics, and ad hoc data support for internal and external stakeholders.

Key Responsibilities:

• Develop and maintain Power BI dashboards and reporting solutions
• Execute complex queries using Snowflake and SAS
• Perform data analysis on warranty, repair order, and dealer performance data
• Support ad hoc analytics requests from internal stakeholders and external partners
• Create and maintain documentation for data processes, reporting logic, and workflows
• Translate analytical findings into clear business insights

Basic Qualifications:

• Bachelor's degree in Statistics, Data Science, Business Analytics or related field
• 3+ years of experience in data analytics or business intelligence
• Strong SQL experience (Snowflake preferred)
• Experience with SAS
• Experience with Power BI or similar reporting tools
• Proficiency in Microsoft Office (Excel, PowerPoint)
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Automotive, warranty, or aftersales experience
• Experience working with large datasets and performance reporting
• Familiarity with warranty claims systems or repair order data
• Experience working with cross-functional teams

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
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