Microsoft Power Platform Developer
Saxon Global Inc
Mid-Level Microsoft Power Platform & SharePoint Support Specialist
We are seeking a mid-level Microsoft Power Platform & SharePoint Support Specialist to support our growing digital workplace environment. This role is heavily focused on end-user support, troubleshooting, and administration rather than any full-scale development. The ideal candidate brings strong hands-on experience with SharePoint Online, Power Platform tools, and CoPilot Studio, along with the ability to resolve technical issues efficiently and communicate clearly with users.
Key Responsibilities
- SharePoint Online Administration & End-User Support
- Provide day-to-day support for SharePoint Online, with a strong focus on resolving end-user issues.
- Troubleshoot common SharePoint problems such as co-authoring failures, sharing/permissions issues, and access challenges.
- Manage and resolve incoming support tickets in a timely manner.
- Create new SharePoint sites using approved templates and deliver them to requesters.
- Support governance, best practices, and user education for SharePoint usage.
- Serve as a primary point of contact for SharePoint questions and troubleshooting.
- Power Platform Support (Power Apps, Power Automate, Power BI)
- Provide support and troubleshooting for Power Apps, Power Automate flows, and Power BI dashboards.
- Diagnose issues with connectors, data sources, and environment configurations.
- Assist in expanding Power Platform services across the organization.
- Support users in low-code/no-code solution building without owning full development cycles.
- CoPilot Studio
- Support and maintain solutions built using CoPilot Studio.
- Troubleshoot issues related to CoPilot integrations, prompts, and workflows.
- Assist users in leveraging CoPilot capabilities for productivity and automation.
- General Microsoft 365 Support
- Provide guidance and troubleshooting across Microsoft 365 tools as needed.
- Escalate issues requiring elevated permissions to appropriate teams.
- Contribute to documentation, knowledge base articles, and user training materials.
Required Skills & Experience
- Hands-on experience with SharePoint Online, especially in end-user support and troubleshooting.
- Working knowledge of Power Apps, Power Automate, and Power BI.
- Strong troubleshooting skills across Microsoft 365 and Power Platform environments.
- Ability to diagnose issues related to permissions, sharing, co-authoring, connectors, and site functionality.
- Customer-focused communication skills and the ability to explain technical issues clearly.
- Experience handling support tickets and managing multiple requests simultaneously.
- Mid-level experience — more advanced than entry-level, but not requiring full development expertise.
Preferred Qualifications
- Experience with CoPilot Studio.
- Familiarity with Microsoft 365 governance, security, and compliance.
- Experience creating user documentation or training materials.
- Exposure to low-code/no-code solution design.
Vacancy posted 1 day ago
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