Microsoft Power Platform Developer

Mid-Level Microsoft Power Platform & SharePoint Support Specialist

We are seeking a mid-level Microsoft Power Platform & SharePoint Support Specialist to support our growing digital workplace environment. This role is heavily focused on end-user support, troubleshooting, and administration rather than any full-scale development. The ideal candidate brings strong hands-on experience with SharePoint Online, Power Platform tools, and CoPilot Studio, along with the ability to resolve technical issues efficiently and communicate clearly with users.

Key Responsibilities

• SharePoint Online Administration & End-User Support
  • Provide day-to-day support for SharePoint Online, with a strong focus on resolving end-user issues.
  • Troubleshoot common SharePoint problems such as co-authoring failures, sharing/permissions issues, and access challenges.
  • Manage and resolve incoming support tickets in a timely manner.
  • Create new SharePoint sites using approved templates and deliver them to requesters.
  • Support governance, best practices, and user education for SharePoint usage.
  • Serve as a primary point of contact for SharePoint questions and troubleshooting.
• Power Platform Support (Power Apps, Power Automate, Power BI)
  • Provide support and troubleshooting for Power Apps, Power Automate flows, and Power BI dashboards.
  • Diagnose issues with connectors, data sources, and environment configurations.
  • Assist in expanding Power Platform services across the organization.
  • Support users in low-code/no-code solution building without owning full development cycles.
• CoPilot Studio
  • Support and maintain solutions built using CoPilot Studio.
  • Troubleshoot issues related to CoPilot integrations, prompts, and workflows.
  • Assist users in leveraging CoPilot capabilities for productivity and automation.
• General Microsoft 365 Support
  • Provide guidance and troubleshooting across Microsoft 365 tools as needed.
  • Escalate issues requiring elevated permissions to appropriate teams.
  • Contribute to documentation, knowledge base articles, and user training materials.

Required Skills & Experience

• Hands-on experience with SharePoint Online, especially in end-user support and troubleshooting.
• Working knowledge of Power Apps, Power Automate, and Power BI.
• Strong troubleshooting skills across Microsoft 365 and Power Platform environments.
• Ability to diagnose issues related to permissions, sharing, co-authoring, connectors, and site functionality.
• Customer-focused communication skills and the ability to explain technical issues clearly.
• Experience handling support tickets and managing multiple requests simultaneously.
• Mid-level experience — more advanced than entry-level, but not requiring full development expertise.

Preferred Qualifications

• Experience with CoPilot Studio.
• Familiarity with Microsoft 365 governance, security, and compliance.
• Experience creating user documentation or training materials.
• Exposure to low-code/no-code solution design.