Systems Administrator

Role Overview Transform technology into opportunity as a Systems Administrator with D2 Tech Services. A career in enterprise IT means connecting and enhancing the systems that matter most. At D2 Tech Services you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. What You Will Do Maintain Operational Awareness Operate with Operational Intelligence Provide insight, not just input Master triage and escalation Monitor infrastructure, applications, and services across a hybrid enterprise Perform first-line triage of events and incidents Correlate events across multiple systems Own incidents from creation to resolution Communicate clearly with internal teams, engineering partners, and mission stakeholders Execute established standard operating procedures Maintain strong ticket hygiene Contribute to high quality shift turnover documentation Why It Might Be a Fit You will be at the center of real time operations for a complex enterprise environment, where your decisions, communications, and pattern recognition directly affect uptime and mission success. This role is a key entry point into our IT Operations career path, with opportunities to grow into senior, principal, and leadership positions as you deepen your technical expertise and operational intelligence. Requirements At least 5 years of relevant IT experience in operations, network operations center, system administration, or similar support role Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, BMC, or similar Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow Practical understanding of ITIL incident, event, and change management principles Proven ability to work in a 24x7 shift-based environment, including nights, weekend, and holiday as required Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism DoD 8140 IAT Level II certification or equivalent Benefits Health/Dental/Vision 401(k) match Accrued PTO STD/LTD/Life Insurance Referral Bonuses Professional development reimbursement #J-18808-Ljbffr