Front Desk Receptionist

Christopher's Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team at our Queens location. The successful candidate who is Bilingual in English/Spanish, compassionate, organized, and an efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the ability to handle multiple tasks with sensitivity and professionalism in a fast-paced setting. The position is full-time, and the salary is negotiable based on experience and qualifications.

Responsibilities

• Welcome and check in clients and visitors, maintaining a warm and respectful environment.
• Collect and verify clients identification and insurance cards upon arrival.
• Collect and document required copayments from clients upon arrival, in accordance with facility policies.
• Answer and manage a multi-line phone system, addressing inquiries and directing calls, taking messages as needed.
• Schedule appointments and provide reminders, coordinating with clinical staff as needed.
• Assist clients with intake paperwork and initial steps, ensuring confidentiality and accuracy.
• Maintain an organized front desk area, managing files and records efficiently.
• Support the program team by managing administrative tasks and ensuring smooth client flow.
• Handle administrative tasks such as filing, scanning, and photocopying documents.
• Provide general information about the facility and its services to clients and visitors.
• Maintain and update patient records, ensuring confidentiality and accuracy.
• Assist with client intake process.

Qualifications

• Fluent in Spanish and English (required).
• Prior experience in a front desk, receptionist, or administrative role, ideally in healthcare.
• Understanding of substance use disorder and mental health services (preferred but not required).
• Strong organizational skills with the ability to multitask and pay attention to detail.
• Exceptional interpersonal and communication skills.
• Proficient in Microsoft Office Suite and general computer skills.
• Commitment to confidentiality, professionalism, and integrity.