Front Desk Receptionist

Job Description

Job Description

About Us:  

Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice. With over 50 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, our incredible team of pediatricians, nurse practitioners, and clinical support staff practices a unique philosophy that embraces low intervention and thoughtful medicine while delivering the highest quality of service and care. 

About the Role:

Our Front Desk Receptionists are the face and spirit of each office! They team up with our medical assistants and pediatricians to provide a high level of service and care. Expectations include the following: 

• Provide seamless customer service
  
• Ensure patient information is accurate including demographic info, billing/insurance information
• Notifying parents of outstanding balance, copays as taking payments
• Facilitates patient flow by notifying the provider of patient's' arrival, being aware of delays, and communicating with patients and clinical staff
• Register new patients and work on patient outreach
• Schedule, Move, Cancel and Confirm Appointments
• Answer general questions about the practice in a courteous manner
• Fill out and send School/Camp Medical Forms
• Forward messages to RN/Providers
• Call in, fax and/or print prescriptions
• Process fax transmissions and emails through Salesforce appropriately
• Maintain an organized, efficient and professional work environment
• Keep office supplies adequately stocked by anticipating inventory needs

• Maintain a friendly, supportive, and professional demeanor with patients and colleagues 
• Patient intake, charting, and documentation in our electronic medical records system 
• Schedule appointments
• Adhere to practice policies around HIPAA compliance and staff and patient safety

About You:

• Exceptional   customer service skills
• Interest in the medical field
• Time management skills and ability to multitask
• Flexible scheduling availability 
• Must be able to provide proof of vaccination against Hep B, Tdap, and MMR

Compensation and Benefits:

Front Desk Receptionists start at $18/hour for their first year with us! We conduct our own in-house training (2 weeks long), which is fully covered at your hired pay rate. 

• Additional monthly incentive bonuses tied to productivity, utilization, and attendance offered 
• Potential assignment as a trainer after 90 day review, training bonus offered
• Annual evaluations with compensation increases
• Opportunity for upward mobility and promotion within the company

Paid Time Off: 

Full-time employees accrue 10.67 hours per month (approximately 16 PTO days per year)

Health, Dental, and Vision Benefits:

Full time employees are eligible to participate in the health, dental, and vision insurance plans after 90 days of service. The base level plans are covered 100% by the company. Other level plans include a subsidy from the company.

Additional Benefits: 

Additional benefits include entirely subsidized (read: free to you!) gym memberships at your choice of NY Sports Club, Blink Fitness, and LA Fitness. As well as others that include: an HSA plan, pet insurance, commuter benefits, voluntary supplemental insurances for Hospital Indemnity, Cancer, and Accidents, Voluntary Short-Term Disability Insurance, and Voluntary Life and AD&D.

401k and Profit Share:

After 90 days, you will be eligible for participation and contribute to our 401(k) plan, administered via Principal. After your first year of employment, Tribeca Pediatrics will make an annual Safe Harbor contribution of 3% of your compensation. Eligible employees will also receive a profit share contribution.