Field Service Engineer

Field Service EngineerVeeco is seeking an ambitious Field Service Engineer eager to learn Veeco's technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting and Veeco Wet Processing equipment.Responsibilities:Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following all customer's and Veeco's protocols related to safety and securityIsolate and resolve equipment and systems malfunctions and take corrective actionAssist with the implementation of new processes, methods, and designsDevelop relationships with the customer to ensure high customer satisfaction and retentionServe as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for Veeco customersReport all tool actions/events and daily activities in field service reportsAdhere to safety and confidentiality policiesQualifications:U.S. Citizen, U.S. Person, or Immigration Status Requirements: This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR). As such, U.S. citizenship is required, as only U.S. citizens are authorized to have unescorted access under this program/contract. Bachelor's degree in engineering or related technical area and a minimum of 5 years of experience is required. An equivalent combination of education and experience will be considered. Military training and experience are welcome.Knowledge, Skills, and Abilities:Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peersKnowledge of electronics, mechanics, pneumatics, robotics, and computer controlsSystem integration, test, and debug skillsExperience with Semiconductor industry safety requirements and clean room environmentDisplays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needsAbility to build excellent customer relationshipsAttention to detail and accuracyAbility to work under pressure to meet support deadlines in a multi-tasking environmentProficiency in Microsoft Office – Word, Excel, Outlook, and PowerPointBased in the Northern Dallas, Texas area. Ability to travel 50% of the time within North America to perform Field Service duties. Occasional international travel will be required.Physical Job Requirements:Must be able to lift at least 50 lbsNeeds to be able to perform repetitive tasks while sitting or standingMust be able to use standard hand tools and standard office equipmentMust be able to wear Personal Protective Equipment (PPE) for several hours in a workday if neededSalary and Benefits:The expected salary range for this position is $70,498—$93,998, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. Other benefits include: Medical, Dental, and Vision Employee Stock Purchase Plan (ESPP) 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel AssistanceVeeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.