Lead Technical Support Engineer
Jobtailor
Responsibilities Monitoring overall performance of assigned digital application products Handling customer issues through resolution Providing technical support for the dealer tools applications Service level manager for the managed service providing application support Incident management: identification, prioritization, investigation, troubleshooting, debugging of complex issues Change management: manage change tickets and activities to implement bug fixes Problem management: coordination/communication of problem management activities Resolution of commitments: formally document issues and provide follow-up on resolution process Stay current with all digital products and applications Requirements Requires a college or university degree, technical certification, or equivalent working experience Experience in application support Problem Management experience IT Service Management (ITSM) experience Azure DevOps experience eCommerce experience, especially HCL Commerce version 9 Organizational Incident, Problem, and Change Management experience Experience within a support space, sharing what the business needs and articulating that finding to others Expertise with high availability architecture #J-18808-Ljbffr Jobtailor
Vacancy posted 1 day ago
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