Seasonal Security Officer

Seasonal Security OfficerThe Security Officer is responsible for performing or assisting with the following duties, access control, emergency response, crowd control, performing escorts and courtesy transports, criminal investigations, answering phones, writing reports, maintaining logs, performing inspections, investigations, dispatch and overseeing contract security personnel. The DZS Security Officer will support, both publicly and privately, the principles of the Detroit Zoological Society, maintain a professional manner when dealing with all constituencies, and always preserve a high level of confidentiality. This job description is by no means all-inclusive and may be subject to change during a performance period due to the needs of the Detroit Zoological Society and its leadership. This document will be reviewed on a continual basis and will be modified as needed.Principal Duties and ResponsibilitiesPerform foot and/or vehicle or bicycle patrol of facilityRespond to all emergencies, incidents, alarms, and/or situations as requestedInvestigate all incidents and create accurate and timely incident reportsBe observant and provide visible deterrent to crime and disruptionsBe a guest service centered officer that provides assistance to guests, staff, and volunteers in a courteous and professional mannerProvide necessary first aid and/or CPR if and when needed (Must be willing to be CPR/AED, First Aid, and Stop the Bleed trained)Escalate emergency situations using Incident Command protocols and notify, assist, and direct external emergency personnel as neededMonitor access levels of staff and volunteers using CCTV and security analytic softwareEnforce and comply with all Zoo policy and proceduresComplete safety checks of patrol areas to ensure safety equipment is compliant and in working orderProvide assistance with crowd control and parking as neededMust be willing to work at satellite campuses as neededMust be willing to use a motorized vehicle during high traffic and/or stressful situations utilizing defensive driving techniquesAbility to monitor and respond to multiple radio channelsPerforms health screenings of staff, guests, and volunteers including monitoring temperature as neededOther duties as assigned.Qualifications Education and ExperienceHigh School Diploma or GEDNo felony, drug related, child/spouse/animal abuse or theft convictions. Must pass the State of Michigan State Police Criminal Background check or equivalent from other states of residence.Knowledge, Skills, and AbilitiesExcellent phone skillsGood interpersonal skillsMust be a team player and worker who will work well with and support co-workers and supervisorsCooperative, professional demeanorGood oral and writing articulation skillsAccurate record keeping abilityAble to work varied hours and extended shiftsPreferredPrevious experience in a customer service position.Previous experience in a security position.CPR/AED CertificationKnowledge of the Incident Command SystemAbove average computer skills with knowledge of Microsoft Word, Excel and AccessWorking ConditionsThe regular work schedule will include weekends, evenings, early-mornings, and holidays. Work is performed in an environment that has a high volume of traffic, requires the ability to deal with stressful and sometimes abusive situations. The Security Officer will be required to work in rain, snow, and extremely hot and cold temperatures.Physical RequirementsThe individual will be required to stand and sit for extended periods of time; must be able to multitask. Must be able to walk or ride a bicycle for an entire shift while being exposed to extreme elements. The individual should be able to lift a minimum of 25 pounds. Bending, squatting, walking, and running will be required. The individual will be required to pass an entry level drug screen and may be subjected to periodic drug tests. The individual must have the ability to perform the essential functions of the job satisfactorily with or without accommodations. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role.