Account Director

Account DirectorJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The OpportunityThe Account Director is accountable for developing and implementing an account plan which will exceed client expectations and deliver JLL mission-aligned real estate services, ensuring a healthy long-term JLL-Client relationship. This role oversees a multi-service account, delivering integrated solutions that require the ability to manage complex, matrixed operations at scale. Some of these services include; Facility Management, Project Management, Lease Administration, Tenant Representation/Brokerage, and others. This executive leader anticipates client needs and delivers to outperform on key performance indicators and service level agreements within the contract. This leader is also responsible for developing and managing a P&L, striving to exceed revenue and profitability plans. The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with senior leadership to understand the Firm's strategy and goals and can translate these into the business opportunities. This role is the top leadership role on the account.Primary ResponsibilitiesExceeding Client Expectations Understand all contractual requirements, terms and conditions and ensure full compliance in the Firm's delivery of serviceEstablished "trusted real estate advisor" to the ClientCoordinate, and align delivery across multiple service lines, ensuring a seamless, unified client experience that meets contractual requirementsLeverage the experience of the Account team to create the vision of the account plan ensuring alignment of objects and driving high quality results to help secure a future of contract retention and long-term partnership growthDrive account growth by demonstrating the depth of the Firm, articulating value propositions, and ensuring expansion of servicesEstablish outstanding relationships with key internal and client stakeholders by soliciting feedback and excelling at world-class client service deliveryServe as the single point of accountability for the Client ensuring consistency of service delivery and client experienceManage competing priorities across geographically dispersed locations while maintaining unified account strategyBuilding High Performance Teams Ensure highest qualified candidate is hired for all roles on the accountBuild actionable and measurable career development plans for all direct reportsAdvance the firm's diversity and inclusion priorities with planful and focused talent planningEnsure a culture of engagement across the Account, ensure that all associates have identified career paths that can be supported through ensuring professional development opportunitiesAddress performance items directly and quicklyAchieving Financial Results and Contributing to Firm's Revenue Growth Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plansProactively manage to the account budget (P&L) and identify opportunities to generate additional revenue on the accountMitigate risk for the firm by ensuring A/R is maintained below 60 days payableAttributesExemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clientsStrong verbal and written communication skillsStrategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunitiesFinancially astute – commercial oriented, strong financial acumenResults driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrityObsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industryCommercially astute: quickly recognizes the different levers to pull to drive growth and increase productivityTransformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growthOperational "heft" –comfort and experience with complex, large, and heavily matrixed organizationsRequirementsSeasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience Experience leading government contracts is preferredSignificant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders.Expertise in Master Services Agreement (MSA) governance, contract negotiation, and managing vendor/supplier relationships.Proven track record of driving commercial growth and achieving substantial financial results within a large, complex account structure.Fluency in data analytics and performance metrics relevant to global facilities and operational efficiency.Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companiesExtensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)Has proactively managed a budgetBachelor's degree with a broad range of business experience; MBA or post-graduate studies preferredThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:162,700.00 – 180,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Beaverton, OR, Bellevue, WA, Olympia, WA, Portland, OR, Salem, OR, Seattle, WAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay