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Landscape Account Manager

Gras Lawn

Job Description

Job Description

Seeking a motivated go-getter to manage our Philadelphia client accounts. You’d be the primary contact for our clients, building long-term relationships that foster satisfaction, retention, and sales.

Core Competencies

  • Strong communication and relationship-building skills
  • Professional and confident presence
  • Sales-oriented mindset with a focus on growth
  • Detail-oriented and proactive
  • Financial awareness and margin discipline
  • Strong organization and time management skills

Performance Metrics

  • Customer retention rate (Target: ≥ 90%)
  • Maintenance renewal rate
  • Enhancement sales revenue (Target: ≥ budget)
  • Enhancement gross margin performance
  • Landscape quality site assessment scores
  • Response time to customer issues
  • Support of safety compliance

Core Responsibilities

Customer Relationship Leadership

  • Maintain proactive, professional communication with customers
  • Build long-term, trusted relationships
  • Respond to client needs in a timely and effective manner

Landscape Quality & Site Assessments

  • Conduct formal landscape quality site assessments on assigned properties
  • Identify quality deficiencies and ensure corrective actions are completed
  • Collaborate with the Operations Manager to maintain service standards

Maintenance Renewal Leadership

  • Lead maintenance renewal processes for assigned accounts
  • Secure contract renewals to achieve retention targets
  • Protect pricing integrity and gross margin during the renewal process

Enhancement Sales Leadership

  • Identify enhancement opportunities through property inspections and client conversations
  • Estimate and propose enhancement projects
  • Achieve assigned enhancement sales and gross margin targets
  • Coordinate with Operations and Branch leadership to ensure effective execution of sold work

Branch Support & Strategic Alignment

  • Participate in branch planning and strategy discussions
  • Collaborate with Operations Managers and Crew Leaders to ensure service expectations are clearly communicated and executed 

Vacancy posted 4 days ago
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