Production Manager

19720 E Arrow Hwy, Covina, CA 91724, USA Job Description Job Summary As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed within the production room, as well as the rolling and recycling of merchandise for the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service. The Production Manager ensures the store puts out the right items at the right price and at the right time through accurate pricing, shop‑able racks, full merchandise utilization, efficient workflow, and a productive work pace. Your supervision will involve quality control checking and side‑by‑side involvement in the work to observe, assess, coach, and counsel performance, as well as set the pace of work. The Production Manager links every action to productivity and business results. You will also oversee and be responsible for training and developing Production Supervisors. You will ensure they have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals, contributing to the overall success of our thrift store operations. Key Responsibilities Operational Efficiency & Production Management Oversee daily production operations, ensuring the efficient processing and rolling of merchandise for the sales floor. Implement and monitor procedures to maximize productivity, minimize waste, and maintain a consistent workflow. Conduct regular quality checks on processed items to ensure they meet company standards and address any quality issues promptly. Leadership & People Development Train, develop, and mentor production supervisors, fostering a culture of continuous improvement and high performance. Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the production team. Conduct regular performance evaluations and manage the performance process in a fair and equitable manner. Ensure production supervisors have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals. Flexible Workforce Management Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in production demands. Assist with employee scheduling and timekeeping monitoring to ensure optimal labor utilization and minimize overtime expenses. Recruitment & Onboarding Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates. Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process. Employee Relations & Support Maintain an "open door" policy, allowing employees to express concerns without fear of retribution. Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality. Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company‑sponsored benefits. Safety & Compliance Ensure adherence to all company policies, procedures, and regulatory guidelines. Maintain a clean, organized, and safe production area, following strict safety protocols to prevent accidents and maintain equipment. Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities. Work closely with the General Manager and Retail Manager to align production goals with store objectives. Communicate effectively with other departments to ensure smooth operations and achieve business targets. Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce. Administrative Support Support the General Manager with supply ordering, bill and requisition submissions, and ad‑hoc data entry as time allows. Performance Tracking & Reporting Monitor and report on production metrics, identifying areas for improvement. Implement strategies to enhance productivity, efficiency, and achieve business results. Language Requirements Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary. Qualifications Proficiency in both English and Spanish is required. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. High‑level of computer proficiency (MS Office, Teams, Outlook, and HRIS). Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED preferred. Previous thrift, retail, warehouse, or customer‑facing experience is preferred, but not required. Physical Requirements Ability to safely perform job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements. Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and constantly apply negligible force when handling objects. Endurance: Able to stand for extended periods of time. Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm. Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with the hand or hands. Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks. Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more. Footwear: Required to wear closed‑toe shoes for safety purposes. Repetitive Tasks: The job involves regular repetitive motions. Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast‑paced and busy environment is essential for this role. Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role. Lighting: The work environment is characterized by bright lighting throughout the front and back of the store, which is integral to our operational requirements. The ability to work effectively in a bright environment is a requirement for this role. Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer‑focused environment. Effective communication and interpersonal skills are a requirement for this role. Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well‑rounded and collaborative team environment. Other Requirements Dependability: Effective performers demonstrate regular and punctual attendance, consistency and predictability, and reliability in fulfilling professional obligations. Integrity: Effective performers think and act ethically and honestly, applying ethical standards to daily work activities and taking responsibility for their actions. Humility: Effective performers recognize their own limitations, are open to learning from others, and treat everyone with respect and dignity. Adaptability: Effective performers are adaptable, embrace needed change, and modify their behavior to achieve organizational objectives, remaining effective amid uncertainty. Attention To Detail: Effective performers observe details, catch and rectify small mistakes promptly, delivering high‑quality, accurate work. Inclusion: Effective performers create and participate in an inclusive environment, valuing and respecting diversity, and fostering a sense of belonging for all individuals. Talent Development: Effective performers monitor skills and needs of all team members, expand their skills through training, coaching, and development activities, identify development needs, and assist individuals in improving themselves. Hiring and Staffing: Effective performers excel at hiring top talent from internal and external sources, promoting diversity and inclusion while adhering to legal and ethical standards. Managing Workflow: Effective performers understand task flow, direct progression, identify interconnections, and ensure tasks are completed in the right order, strategically shifting staff as needed. Composure: Effective performers maintain emotional control while managing significant responsibility, approaching challenges with calmness, patience, and the appropriate display of emotions. Customer Focus: Effective performers possess strong customer focus, demonstrating empathy, active listening, and responsiveness, proactively building and maintaining positive relationships with customers. Professionalism: Effective performers conduct themselves consistently with organizational values, policies, and standards, committing to ethical conduct, respectful collaboration, and professional communication. We are an equal‑opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a welcoming, respectful, and supportive work environment for all. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure they have equal access to employment opportunities. 19720 E Arrow Hwy, Covina, CA 91724, USA #J-18808-Ljbffr Red White & Blue Thrift