Director of People and Culture

DIRECTOR OF PEOPLE AND CULTURE

Mandarin Oriental Canouan is looking for a Director of People & Culture to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world. Oriental, Canouan redefines the idyllic tropical island getaway. About the job Based at the Mandarin Oriental in Canouan, the Director of People & Culture will be the business partner to the General Manager and Leadership team, responsible for translating business strategies into relevant and actionable People & Culture plans. You will be responsible for leading the People & Culture Team to deliver value-added HR solutions, which will strengthen the Mandarin Oriental culture to attract, retain and engage talent and elevate the overall colleague experience. As Director of People & Culture, you will be responsible for the following duties: Develop and execute People & Culture strategy aligned with organizational mission, act as a change agent and cultural steward. Oversee full cycle recruitment, onboarding, performance management, succession planning, and retention programs. Drive employee engagement, satisfaction, wellbeing, and foster a values-based, collaborative environment. Handle complex employee issues, investigations, and grievances, ensuring fair and consistent application of policies. Manage benefits, compensation structures, benchmarking, and ensure fairness and competitiveness. Ensure legal compliance (labour laws, data protection) and manage HRIS, policies, and budgets. Support leadership, facilitiate training, and implement programs for growth and high performance. Responsible for the compliance of relevant local labour laws and legislations. Act as the agent of continuous transformation, shaping processes and a culture that together improve the organisation’s capacity for change. As Director of People & Culture, we expect from you Extensive Human Resources Experience in Hospitality operations. Experience in Luxury Hotels preferred. Excellent leadership skills. Able to partner with General Manager and leadership team to foster our Mandarin Oriental People & Culture agenda. Effective communication skills both written and spoken, in English, with strong presentation skills. Ability to assemble, analyse, understand integrated spreadsheets, and complex information. Prioritisation and organisational skills necessary to meet deadlines and project execution. Knowledgeable of local legislation and processes and proficiency in payroll and HR systems. Experience and education 3-5 years’ experience in a comparable position in a luxury hotel operation preferred Bachelor’s Degree or equivalent in Human Resources Management or related field Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOStay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOStay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Local Benefits A competitive salary Company funded health benefits plan Annual home leave We’re Fans. Are you? #J-18808-Ljbffr Mandarin Oriental Hotel Group Limited