Billing Specialist - Outpatient Mental Health

Job Description

Job Description

Grow Through Life Counseling is a clinician-led group practice committed to supporting emotional wellness in children, teens, adults, couples, and families across San Diego and Riverside Counties - and now, virtually across California! At Grow Through Life Counseling, you’re not just taking a job - you’re joining a collaborative, growth-focused team that values your work and your well-being.

We were founded in 2012 to provide high-quality mental health support to families in San Diego. From the beginning, our clinicians have shared this vision - dedicated to improving the lives of children, teens, and families.

We strive to make a positive impact on clients' lives and contribute to the community. Apply now to start making a difference in our community!

Why Join Grow Through Life Counseling?

• Clinician-led and family-centered
• In-person positions available with a dedicated treatment room
• Dedicated intake and billing staff is provided
• Consistent referrals to build a caseload quickly
• Minimal paperwork - maximized client care
• Supportive, collaborative culture
• Career advancement and clinical leadership pathways
• Competitive compensation with full-time benefits
• Paid supervision
• Paid onboarding mentor program
• Paid administration time
• All-age populations with specialty focus on children and teens

Your role as a Insurance Verification Specialist:  

The Insurance Verification Specialist is a vital team member of the Support Team whose responsibilities include accurate and timely submission of claims to insurance companies, collaborating with the clinical team in supporting the billing needs of their clients as well as timely follow-up and correspondence with clients and insurance inquiries. The Specialist will assist in process and procedure improvements to maximize revenues. Other important duties include routine audits and reporting. 

All the responsibilities we will trust you with:

• Review and submit completed claims through TherapyNotes
• Daily collections of patient responsibility balances
• Process incoming ERAs; review each insurance payment for accuracy and compliance with contract
• Call insurance companies regarding discrepancies in payment and unpaid claims within a timely manner. Research and appeal denied claims
• Answer patient and insurance communications (telephone, email, snail mail, fax)  
• Verification of client insurance eligibility/benefits for copays and deductibles
• Intermediate between active-duty clients and Tricare to ensure authorizations are received timely and cover scheduled visits
• Setting up patient payments and working outstanding accounts
• Ensure adherence to all established clinical protocols, procedures, and quality of care standards
• Collaborates with other departments within the practice to maintain and provide great client care experience for client(s)
• Promote a positive, inclusive, and supportive team culture across all teams, consistently demonstrating professionalism and integrity
• Perform additional duties as assigned to support the evolving needs of the region and the practice

You will be required to meet the following:

• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work and multi-task
• Ability to work independently
• Effective communication abilities for phone contacts with insurance payers to resolve issues
• Problem-solving skills to research and resolve discrepancies, denials, appeals, collections
• Customer service skills for interacting with patients and insurance representatives in a calm manner regarding payments
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• In addition to these general duties, willingness to perform other duties that fit with your training and background experience or provide further training for new duties
• Able to work extended hours as needed
• Proficient computer skills in Google Workspace and EHRs
• Ability to quickly adapt to and learn new programs, systems, and/or processes
• General knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers)
• Must be able to use initiative and independent judgment within established guidelines
• Must possess effective written and oral communication and social skills
• Excellent written and verbal skills.  Proven ability to correctly use punctuation and grammar
• Bilingual fluency a plus
• Possess high degree of discretion, integrity, professionalism, and accountability
• Professional image and demeanor
• Being consistent, punctual, and have reliable attendance
• Having a strong ability to communicate effectively and work well with others in a collaborative, respectful manner
• Able to travel as needed
• Minimum physical requirements: able to lift and transport up to 25 pounds

Compensation:

The base hourly rate range for this full-time position is $21 - $23. 

As a candidate for this position, your hourly rate and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the Grow Through Life Counseling considers relevant to the hiring decision for this position. In addition to the base pay rate, we believe in providing a very competitive and generous compensation and benefits package for our employees. 

Benefits include, but are not limited to:

• Medical, vision & dental insurance
• 401(k) with employer match
• generous paid time off (PTO) and holiday program
• Unlimited flex time
• Company-wide sponsored events such as outings and celebrations
• Mentorship program
• and more! 

All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

Grow Through Life Counseling is an Equal Opportunity Employer.