Restaurant General Manager - Fast Casual (New York, NY) - Pret - NYC, NY

This role leads a high-volume retail food service location and is responsible for building a motivated, high-performing team while delivering exceptional guest experiences. The General Manager ensures operational excellence, drives profitability, maintains quality standards, and serves as the cultural leader of the shop. This position is central to achieving sales targets, fostering team development, and ensuring best-in‑class service in a fast-paced environment. Responsibilities Lead, coach, and inspire the team to deliver exceptional service at all times. Maintain fast, friendly, accurate service aligned with Speed of Service standards. Drive customer engagement through events, initiatives, and community connection. Ensure consistent food and beverage quality, safety, and presentation. Maintain a clean, safe, welcoming, and compliant shop environment. Address operational issues promptly; coach staff to uphold high standards. Lead by example and foster a positive, inclusive work culture. Manage P&L performance, labor planning, forecasting, and cost control. Increase sales through merchandising, marketing, and catering opportunities. Build strong teams through recruitment, training, development, and feedback. Encourage open communication and promote two‑way feedback at all levels. Requirements Minimum 2 years of Restaurant General Manager experience in a fast‑paced, high‑volume environment (not fast food, fine dining, upscale dining, buffet, family dining, or contract food service). Experience managing $2.5M–$4M annual sales volume . Strong background in operations, customer service, and people leadership. Excellent communication, problem‑solving, and organizational skills. Ability to lead, coach, and motivate diverse teams. Adaptable, action‑oriented, and comfortable with rapid decision‑making. High integrity with a collaborative leadership style. Passion for hospitality, guest satisfaction, and team development. Capable of working at least 50 hours per week , including weekends, early/late shifts, and an open schedule based on business needs. Able to comply with the company’s uniform policy (accommodations must be disclosed before interview). Food Handler Certificate (or willingness to obtain before start date). Bachelor’s degree in business, hospitality, or related field preferred. Additional Requirements If unemployed, candidates must provide 1–2 reference checks during submission. Benefits Salary: $64,350–$87,250 (depending on experience) Bonus: Quarterly bonus opportunity (up to 5% annually) Insurance: Medical, Dental & Vision (eligible after 30 days) 401K: Company match beginning Jan 2026 (eligible after 90 days) Paid Holidays: 8 PTO: Included Corporate Events Meal Plan #J-18808-Ljbffr MissionHires