Product Systems & Insights PM - Voice of Customer Lead
Harvey, Inc.
Harvey is seeking a Product Operations Manager in New York to own the Voice of the Customer pipeline, bug lifecycle, and operating rhythm across Engineering, Product, and Design. You'll build scalable processes and define the feedback taxonomy to guide product priorities. You'll design rituals, run cross-functional planning, and drive alignment with CS, Support, Sales, and GTM while delivering clear, measurable signals to leadership.
#J-18808-Ljbffr$200k - $300k
IED Sr Product Manager - Client Intelligence Systems & AnalyticsRole SummaryThe Senior Product Manager, CRM & Analytics... ...and partnership with technology leads, impacting resourcing, skills... ...senior stakeholders using data-driven insights.Prior people management experience...SuggestedTemporary work- Lead by building: teams, products, and the strategy that connects them. Join... ...how the bank turns customer data into... ...Personalization & Customer Insights (Intelligence) team,... ...yourself. You act as the voice of the customer,... ...representation/embedding-based systems), including model...Suggested
- Hotmart seeks a Senior Customer Marketing Manager who places the customer at the center of adoption and growth. You will build a voice-of-customer program, translate insights into enablement for Marketing, Product, Customer Success, and Sales, and own customer storytelling...SuggestedRemote work
$162k
...Program Manager to join Delivery Product Insights & Rollouts and own product and... ...the product and technical system deeply enough to identify what can impact the customer or support experience, evaluate... ...testing and monitoring mechanisms Lead cross-functional readiness reviews...SuggestedFull timeWork experience placementWork at officeRemote workFlexible hours- ...team in house. Our product is a complete... ...protected. We help our customers pick their right... ...Customer Success Lead to own the customer... ...Create the operating system for Customer... ...product. Be the voice of the customer internally... ...clear, actionable insights. Who You’ll Work...SuggestedWork at officeFlexible hours
- ...and provides rich insights that transform how... ...seed round and rapid customer adoption, we're... ...Experience working with product and engineering... ...to represent the voice of the customer... ...Customer Success Lead, you won't just support... ...You'll design the systems, playbooks, and...Work at office
- ...efficient healthcare system and the technology... ...respect. Every voice matters. Every contribution... ...to thousands of customers and exited $1B+... ...of the world’s leading VCs (Andreessen... ..., and AI software products. You will help... ...rhythms. Use customer insights and performance...Work experience placementWork at officeWork from home
- ...Head of AI Product & Client Satisfaction New York,... ...Client Satisfaction to lead product strategy, product... ...of AI, technology, customers, and business strategy... ...development of AI-powered insights, recommendations,... ...evaluation, data pipelines, and system integration . ~...Full timeWork at office
$165k
...designed for the world's leading consumer goods... ...multiple teams, disconnected systems, and spreadsheets,... ...platform. Our solutions help customers continuously optimize... ..., combining: Deep product expertise... ...makes decisions based on insights, metrics, and business...Hourly payFull timeLocal area- JPMorgan Chase & Co. in New York seeks a Product Director in Personalization & Customer Insights to own the product vision for AI-powered intelligence products and lead the product managers who deliver them. You set direction, develop your team, and stay close enough to...
$212k - $274k
...reflected in our product and in our team.Our... ...expertise that our customers have never... ...Product Managers lead highly collaborative... ...product work as one system, regardless of how... ...ensuring the customer’s voice guides scope and... ...facing teams, sharing insights, and planning...Casual workWork at officeLocal areaWorldwideFlexible hours- All Jobs > Community & Customer Experience Lead (For Pooling) |Mexico Community... ...people who believe in our products, mission, and values and want... ...relationships Develop systems for consistently finding and... ...and communicate important insights back to marketing, operations...Remote workWork from home
$220k - $240k
...changing by shaping customer-driven decision... ...unit, you will lead a global, multi... ...commercial, product management,... ...leading support, insights, and partnership... ....Elevate Voice of Customer (VoC... ...activities in the PM teams.Advance customer... ..., and systemic issue resolution...Full timeRemote work$130k - $150k
## Technical Product Manager - Client OnboardingApplylocations: New... ..., highly organized onboarding lead to coordinate new client implementations... ...across upstream/downstream systems.* Ensure operational and... ...generation, research management, PM workflows, portfolio...Work at officeLocal areaShift work$121k - $151k
...which are reflected in our product and in our team.Our... ...right in.The Opportunity Customer expectations are... ...Customer Support Solutions Lead, you'll partner closely... ...ll design and build the systems, workflows, automations... ...Bring customer and agent insights back to Product and...Casual workWork at officeLocal area- Shadow Light Studios is seeking an AI Specialist to lead AI implementation across our video production workflows. This role focuses on identifying opportunities, integrating AI tools, and building scalable systems that improve speed, quality, and efficiency across the entire...Remote job
- ...Lead Product Manager Senior Product Manager Location: NYC... ...for B2B companies, enabling customers to design and iterate on pricing... ..., and predictive revenue insights. As a Senior PM, you'll work within close-... ..., ERP and accounting systems, billing, and invoicing. You...Full timeContract workWork at officeFlexible hours
$205k - $235k
...platform is redefining how insights teams operate - and we... ...Overview We're hiring a Lead Product Manager to help redefine what customer understanding looks like... ...and operate as a senior voice in how Knit thinks about... ...tools fluently in your own PM work to draft, prototype,...Flexible hours$205k - $235k
...Lead Product Manager Role at Knit — New York, NY Knit is... ...to help redefine what customer understanding looks like... ...and operate as a senior voice in how Knit thinks... ...conviction and market insight that shape the roadmap... ...Previous founder or first-PM experience at an early-...Full timeImmediate startFlexible hours- Huble Labs Inc. is seeking a Customer Success / Onboarding lead to own onboarding for Team and Business customers and to drive quarterly reviews with... ...board and ensure smooth handoffs from engineering to product during Friday demos. You will also build the CS playbook...Remote job
- OpenKrill is seeking a Customer Analytics Specialist in the United States to transform customer data into actionable insights, improving retention and driving revenue growth. You will build dashboards, predictive models, and AI-powered tools, collaborating with Customer...Remote job
- ...Christy Poulos Team: Product Marketing Why... ...Now Braze is the leading customer engagement platform, helping... ...market and customer insight that shapes what gets... ...models, agentic systems, data infrastructure —... ...events, and show up as a voice to listen to for marketers...Full time
- ...usage-based. That makes customer success especially... ...builder who can design the systems from scratch and set them... ...: ingestion volume, product usage, billing, support... ...customers on annual plans. 4. Voice of the customer Bring... ...working, you build and lead the customer success...Remote workDay shiftAfternoon shift
$120k - $165k
...Sr. Customer Success Manager Our client is on a mission... ..., designers, and product minds to reimagine the... ...they understand that it leads to better results. They... ...business, and 40% building systems to operationalize our... ...Be the senior customer voice. Build trusted relationships...Work at office- ...Customer Success Lead Cambio is growing rapidly and looking for a Customer... ...and providing training on our product. Improve our best-in-class... ...Customer Advocacy: Serve as the voice of the customer within... ...creating well-crafted products and systems that have a disproportionate...
$21 - $23 per hour
...Services & Insurance Remote Customer Service Team Lead SCHEDULE : Monday, Tuesday, Friday: 12:00 PM - 9:00 PM EST, Saturday, Sunday... ...housing claims into internal systems and ensures documentation... ...adherence, workflow execution, and productivity to ensure service...Remote jobTemporary workWork at officeLocal areaMonday to FridayShift workWeekend work- ...bridge builds the business systems growing companies run... .... We have built custom software for growing companies... ...and take it to production. A typical system goes... ...outcome. Meet the team that leads thinkbridge. New graduates... .... Champion the voice of the internal customer...Contract workLive inRemote workAfternoon shift
$98.8k - $143.35k
...listen to each other and customers in meaningful ways.... ...advancing AI to move from insight to action—enabling... ...in every relationship, lead with curiosity, champion... ...a SaaS or data-driven product company Strong understanding... ...in exploring AI systems and a willingness to develop...Full timeTemporary work$80k - $105k
...discussions, Q&As, product education, brand... ...community connection. Lead personalized... ...Embody Bubble's brand voice and values across... ..., supplies, custom items, Bubble products... ...voices and insights into product launches... ...trackers, processes, and systems remain organized...Full timeWork at officeAfternoon shift- ...Jerry has built a product used by 5 million people... ...TikTok — the places our customers actually congregate... ...: sentiment, share of voice, referral traffic, and... ...strategic operator who builds systems, not just vibes — you... ...., then added driving insights, diagnostics, and a...Hourly payFull timeLocal areaRemote work
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