Business Operations Analyst

Strategic Operations Analyst Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. As the Strategic Operations Analyst, you are the connective tissue of the Business Technology (BT) department, reporting directly to the VP of BT. Operating at the intersection of technical execution and corporate strategy, your mission is to transform high‑level vision into operational reality, accelerate the BT department, and ensure that the technical roadmap is mathematically and strategically aligned with the company's rapid growth. Key Responsibilities Lead complex, cross‑functional projects that require a blend of technical fluency and business acumen. Drive projects to completion by managing stakeholders across all levels of the organization. Apply a numerical lens to project success. Define and track KPIs/SLAs to measure the ROI of BT initiatives and the efficiency of departmental output. Draft strategic documents, initiative plans, and operational plans. Prepare and refine executive presentations for the VP. Act as a filter and facilitator, helping the VP prioritize initiatives to ensure the roadmap stays aligned with broader business goals. Coordinate leadership meetings and department‑wide "All Hands". Set rigorous agendas and track action items across technical workstreams to ensure nothing falls through the cracks. Provide oversight and management of vendor contracts, ensuring favorable terms and alignment with the BT budget and procurement standards. Take the lead in organizing departmental events, offsites, and major meetings that foster a high‑performance culture. Serve as a primary point of contact for inter‑departmental inquiries, ensuring the BT brand is professional, responsive, and strategic. Qualifications & Skills 5+ years of experience in Project Management, Business Operations, or Chief of Staff roles, preferably within a high‑growth SaaS or technology environment. Proven ability to draft strategy documents and contribute to long‑term resource planning. Highly comfortable with data; able to build dashboards or models to track project health and departmental performance. Exceptional writing and presentation skills; ability to distill complex technical concepts into clear updates for non‑technical executives. Experience navigating the ambiguity of a fast‑growing company and the ability to pivot priorities as business needs evolve. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department‑specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First‑Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through eight employee‑led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family‑forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to. Legal and Equal Opportunity Information Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice. #J-18808-Ljbffr