BMC Helix Support Engineer
Appex Innovation
Job Description
Job Description
We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role.
Summary:
A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.
Job Requirements:
Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
Vacancy posted 24 days ago
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