CSR WAREHOUSE II - SSC

Location: Hartford, Connecticut, United States, 06114 Job Title: CSR WAREHOUSE II - SSC Primary Objective Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location. Primary Function and Scope Customer service duties: waiting on customers, assisting customers in determining order requirements, answering inquiries, providing samples, completing sales transactions, accepting payments. Customer complaints resolution: addressing returns and order errors. Office administration: processing payments and receipts, reconciling DSRs and cash box, preparing bank deposits, balancing petty cash, preparing performance reports, updating customer master file, creating vendor orders. Product order duties: entering customer orders, creating plant/RDC orders, completing stock replenishment orders. Sales: waiting on customers, preparing sales slips. Warehouse duties: pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, replenishing material, conducting daily cycle counts. Receiving duties: receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, notifying management of damaged shipments for freight claims. Facility upkeep: sweeping, trash removal, restroom cleaning, general office maintenance. Safety: maintaining safe working environment, obeying safety rules, reporting accidents and unsafe conditions. Other related duties as required. Experience and Knowledge Required HS diploma or equivalent experience. 1+ years of customer service experience and warehouse experience. Forklift experience. Competencies Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious. Other Pertinent Job Information Requires regular standing, use of hands and arms, walking, stooping, kneeling, crouching, climbing, balancing, talking, hearing. Ability to lift up to 15-30 lbs routinely, and up to 70 lbs at times; team lift required for items >36 inches or >70 lbs. Visual acuity: close vision, peripheral vision, focus adjustment. Reasonable accommodations may be made. Benefits Competitive salary and comprehensive benefits package. Company match on 401(k). Employee purchase discount. Tuition reimbursement. EEO Statement Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. #J-18808-Ljbffr