Area Leasing Manager

LocationSan Francisco - 685 Market Street, Suite 500BusinessWe know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.If you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition SummaryAt Brookfield Properties Multifamily, the Area Leasing Manager serves as the single point of accountability for portfolio leasing performance. This role leads both the centralized Global Prospect Care team and Onsite Leasing/Sales Associates across a portfolio of communities, owning the full lead-to-lease funnel from initial prospect inquiry through signed lease execution.The Area Leasing Manager is responsible for hiring, staffing, scheduling, training, coaching, and managing the performance of the leasing organization to ensure teams consistently achieve leasing, occupancy, and customer experience goals. This leader partners closely with Operations, Marketing, Revenue Management, and onsite leadership to develop sales strategies, optimize conversion performance, and build a scalable leasing model that supports portfolio growth.This is a senior leadership role requiring proven sales coaching ability, strong operational discipline, and a data-driven approach to leasing performance management.Essential Job FunctionJob Function #1: Team Leadership & Talent Development (25%)• Lead, develop, and manage a team of Global Prospect Care Associates and Onsite Leasing/Sales Associates supporting multiple communities across the portfolio.• Recruit, hire, onboard, train, schedule, coach, and develop team members• Conduct performance reviews, coaching sessions, and career development planning• Create staffing plans and schedules that ensure appropriate coverage across all communities and business hours• Manage performance accountability, corrective action, and performance improvement plans as needed• Foster a culture of sales excellence, customer service, accountability, and continuous improvementJob Function #2: Sales & Conversion Performance (25%)• Own and drive performance of the entire lead-to-lease funnel across the portfolio.• Establish and maintain accountability for key leasing and conversion metrics including lead response time, call answer rate, tour scheduling rate, lead-to-tour conversion, tour-to-application conversion, application-to-lease conversion, occupancy performance, and leasing velocity• Monitor daily sales activity and conversion performance across all communities• Identify performance gaps and implement strategies to improve conversion and leasing outcomes• Develop and execute sales coaching programs to improve leasing effectiveness and closing performance• Ensure consistent execution of leasing best practices across all communitiesJob Function #3: Prospect Experience & Customer Journey (20%)• Ensure prospects receive timely, accurate, and professional communication throughout the leasing journey, aligned with Brookfield's customer experience standards.• Oversee prospect escalations and service recovery efforts• Monitor call quality, communication standards, and customer interactions across all channels• Ensure seamless handoff and collaboration between Global Prospect Care Associates and Onsite Leasing/Sales Associates• Maintain service standards aligned with Brookfield Properties Multifamily's customer experience expectationsJob Function #4: Training & Sales Enablement (15%)• Develop and facilitate onboarding programs and ongoing sales training for all leasing team members.• Conduct ongoing sales training, role-playing, call reviews, and coaching sessions• Ensure team members maintain proficiency in sales techniques, leasing systems, policies, and customer service standards• Identify skill gaps and implement targeted development plans• Partner with Learning & Development to create and maintain leasing training content and resourcesJob Function #5: Operational Leadership, Reporting & Analytics (15%)• Partner with Operations, Marketing, Revenue Management, and Asset Management to drive leasing performance and portfolio growth.• Analyze portfolio performance trends, staffing needs, and conversion metrics to identify improvement opportunities• Monitor, analyze, and report on leasing and conversion performance across the portfolio including conversion metrics, leasing activity, occupancy trends, staffing performance, and team KPIs• Support implementation of centralized leasing initiatives, technology enhancements, AI solutions, and process improvements• Ensure compliance with Fair Housing requirements, company policies, and operational standards• Present performance updates and recommendations to senior leadershipEducationUndergraduate (Bachelor) Degree in Business, Real Estate, Communication, or related field requiredWork experience3-4 Years of experience in:Leadership experience managing sales, leasing, or customer-facing teams requiredLeading staffing, scheduling, hiring, training, and performance management functions requiredManaging multi-site or centralized operations and performance-driven teams preferredManaging KPIs and operational performance in a high-volume environment preferredYardi Voyager, RentCafe, CRM platforms, leasing analytics or reporting tools preferred5-7 Years of required experience in:Multifamily leasing, sales, customer experience, or property operationsProven track record of driving sales, leasing, or conversion performanceStrong knowledge of multifamily leasing operations and customer acquisition strategiesMS Office Suite (Word, Excel, Outlook, Teams)Please note: 8-10 Years of relative work experience could offset minimum educational requirementsLicenses & CertificationsPreferred: Certified Apartment Manager (CAM), National Apartment Leasing Professional (NALP), Certified Apartment Supplier (CAS)CompensationCommensurate with Experience$ 92,500 - 129,465 annually - San Francisco$ 83,900 - 117,495 annually - Los Angeles & SeattleGreat Incentives!Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:Full benefits packageGenerous paid time off401(k) with company matchGrowth and advancement opportunitiesLucrative referral bonus programIncredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace#LI-ES1We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#BPMFSummaryLocation: San Francisco, California; Los Angeles, California; Seattle, WashingtonType: Full time