Leasing Manager

Overview The purpose of the Leasing Manager is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community. In addition, the Leasing Manager will train, manage, and coach a group of leasing professionals. Primary Functions Leasing Responsibilities Manage Leasing Professionals to ensure leasing procedures are followed daily. Train new Leasing Professionals. Manage availability guidelines. Review leasing follow‑up weekly. Provide weekly reports to management concerning previous week’s traffic and leases through communication with Leasing Professionals and surveying area competitive properties. Resolve leasing issues with apartments, applicants, and residents. Coordinate resident renewals with Leasing Professionals. Act as liaison between management and leasing staff for rental rates and updates. Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community. Check answering service for messages and follow up on all messages as necessary. Visually inspect entire property (office, models, compactor, vacant units, and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and/or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident‑ready standards. Lease apartments to qualified prospects. Schedule move‑ins in such a way as to minimize rent loss. Escort a future resident to an apartment home and all amenity areas. Drive a golf cart or walk with prospects. Prepare all paperwork needed before submitting lease files for verification. Verify applications and process files quickly through phone calls and correspondence. Submit to manager for approval. Set up file for move‑in. Turn in traffic and phone recap weekly to the Community Director. Follow up with each visitor within 24 hours via personal phone call and send a personal note/email for them to receive within seven days of their visit. Any other projects or assignments given by Community Director or Regional Director. Marketing Perform marketing outreach to area businesses and large companies. Attend Chamber and Area Functions on behalf of community. Assist in development of marketing materials. Obtain approval for ordering of marketing supplies/giveaways. Develop and maintain corporate relationships. Update community website with rental rate updates. Perform bi‑weekly market surveys. Assist management/owners with special marketing projects. Customer Service Responsibilities Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling. Read and/or listen to resident requests/complaints. Receive resident complaints in a calm and open manner. Resolve resident conflict. Carry and deliver flowers, newsletters, correspondence, etc. to residents apartments when necessary. Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.). Use effective negotiation tactics to retain residents in order to renew lease terms. Prepare monthly community newsletter/calendar for residents. General Office/Administrative Responsibilities Coordinate Leasing Professionals schedule for Saturday work and general office responsibilities. Immediately contact the Community Director or the Regional Director regarding any emergencies. Conduct move‑in, move‑out and turnkey inspections and follow through with any concerns. Maintain key closet procedures to ensure proper control of access and security on the property. Receive and acknowledge resident notices and prepare files. Maintain dress code as outlined in the policy manual and ensure Leasing Team adheres to the policy and uniform schedule. Assist in Lease renewal procedure by: Completing lease renewal printout and submitting to Community Director for approval. Contacting each resident by phone prior to 75 days before the end of their initial term. Sending renewal letters to those residents you are unable to reach by phone. Typing new leases. Following up on any promises made at time of renewal. Assemble move‑in packages. Keep all filing current. Operate office alarm system in conjunction with opening and closing the office. Deliver thorough move‑in presentation to new residents. Calculate daily rent, prorate charges, late fees and percentages. Write up all maintenance requests upon receipt. Qualifications Special Skills Required Ability to effectively communicate with people. 3 years or more experience. Bilingual Korean and/or Spanish preferred. Ability to maintain a professional image. Strong organizational skills. Strong verbal skills. Excellent customer service orientation. Assertive attitude. Ability to effectively close a sale. Must take and pass drug screening test. Ability to manage and coach a team of Leasing Professionals. Must possess a valid Driver’s License. Knowledge Experience in leasing properties to prospective residents and managing current residents. Experience using Knock, Onesite, and AIRM. Reporting To Community Director, Assistant Community Director Job Classification Non‑exempt. Paid coefficient overtime for all hours worked over 40 each week. EEO Statement Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. We are an Equal Opportunity, affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand, walk, reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Leasing Professionals must be able to push, pull, lift, carry, or maneuver weights of up to twenty pounds independently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Understanding of Job Essentials I acknowledge that I have read and fully understand the above requirements, which are part of my job responsibility as Leasing Professional for Titan Corp. I also certify that I am able to perform these duties. I understand Titan Corp has the right to amend or revise, as necessary, the job description for this position. I understand that all pre‑employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post‑offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements. I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it. #J-18808-Ljbffr Hirebridge