Technical Courseware Developer (San Jose)

Technical Courseware DeveloperThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:What you'll doDesign, develop, deliver, and maintain customer-facing, best-in-class user content.Create a variety of deliverables: concepts and tasks for networking features, in-product help, installation instructions, illustrations, video scripts, and course modules.Produce hands-on learning activities and labs for cloud services, automation, and networking products.Collaborate with stakeholders and subject-matter experts to gather requirements and ensure accuracy.Analyze product specifications and recommend the best learning approach and content format.Learn the customer experience through hands-on use of networking products to ensure practical, usable content.Follow established style, process, and quality guidelines to ensure consistency and completeness.Lead or support content development projects and coordinate with other writers when required.Use AI tools to scale content creation while retaining high quality and accuracy.What you need to bringMinimum qualifications5+ years producing technical content, preferably for advanced software or networking products.BA/BS in Technical Writing, English, Computer Science, or related degree; networking certification or comparable experience acceptable.Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content.Good understanding of technology concepts: cloud computing, automation, networking, data centers, security, or other advanced software technology.Hands-on experience with network technologies: routing, switching, security, network automation, virtual machines, containers, and cloud services.Ability to research complex technical concepts independently and collaboratively.Familiarity with XML authoring, content management systems, and courseware development tools.Strong problem-solving skills and comfort making progress with incomplete information.Excellent written and verbal communication and collaboration skills.Ability to use AI tools effectively to scale content creation.Preferred qualificationsFamiliarity with DITA/XML authoring principles and broader content management concepts.Comfortable authoring in Markdown and MS PowerPoint.Experience leading documentation efforts and mentoring other writers.Familiarity with Agile program management and tools such as JIRA.Experience with HPE Aruba Networking and/or HPE Juniper Networking products and technologies.Industry network certifications.Would you like this formatted for LinkedIn, an internal job posting, or as a short elevator pitch?And major skillsHere are the major skills for the role, grouped and concise so you can use them in job postings, resumes, or screening rubrics.Technical skillsNetworking fundamentals: routing, switching, VLANs, subnetting, ACLs.Network security: firewalls, VPNs, segmentation, basic threat concepts.Network automation: scripting (Python, Ansible), REST APIs, automation frameworks.Cloud and virtualization: public cloud services (AWS/Azure/GCP), VMs, containers.Hands-on product experience: configuring switches, routers, wireless controllers, SDN/cloud-managed networking.Systems and integrations: APIs, telemetry/monitoring, orchestration tools.Content and authoring skillsTechnical writing: translating complex concepts into clear, task-based content.Curriculum and course design: lesson/module structuring, learning objectives, lab design.XML/DITA & content management: XML authoring, CMS familiarity.Authoring tools: Markdown, MS PowerPoint, video script writing, screenshots/illustration basics.In-product help & UX writing: concise microcopy, context-sensitive guidance.Tools and tooling skillsContent tooling: CMS, version control (Git), single-sourcing workflows.Project management: Agile, JIRA, task tracking and estimation.Multimedia tools: basic video editing, screen-capture, diagramming (Visio, Lucidchart).AI-assisted content tools: prompt design, validation, and quality-control workflows.Analytical and problem-solving skillsTechnical research: quickly learn undocumented or evolving tech.Troubleshooting: reproduce customer issues, design reproducible lab scenarios.Data-driven decision making: use metrics/user feedback to improve content.Communication and collaborationCross-functional collaboration: work with SMEs, engineers, product managers, and support.Stakeholder management: gather requirements, negotiate scope, clarify acceptance criteria.Mentoring and leadership: guiding other writers, leading content projects.Soft skills and professional attributesCuriosity and continuous learning.Customer-focused mindset and empathy.Resilience and willingness to iterate (unafraid to fail).Attention to detail and commitment to quality.Time management and ability to work in fast-paced environments.Additional Skills:Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Change Management, Coaching, Communication, Creativity, Critical Thinking, Data Analysis, Design Thinking, Empathy, Follow-Through, Growth Mindset, Instructional Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Organizing, Process Development (PD), Professional Presentation, Saba, Strategic Objectives {+ 2 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay Connected:Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job:Learning & DevelopmentJob Level:SpecialistHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category,and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.Recruitment Fraud AlertWe have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.SummaryLocation: Bengaluru, Karnātaka, India; San Jose, San Jose, Costa RicaType: Full time