Bilingual Transition Coordinator

Title: Bilingual Transition Coordinator Pay Rate: $25 - $29 per hour Locations: Torrance, CA and other locations as needed Schedule: 5-day, 8-hour shifts Employment Type: Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k Responsibilities Provide top tier customer service to medical facilities, the public, and our field staff Maintain professional demeanor while communicating with customers and family members Work closely with medical facilities to serve as an information hub for DocGo Display knowledge of appropriate medical terminology and conditions Be flexible with work shift schedule due to business nature; close business hours M-F 0900-1750 Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co‑workers, supervisors, and the public Develop solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers Actively formulate new strategies to reach out to new potential customers Own and manage a pipeline of patient referrals and patient information Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction Other duties as assigned Qualifications Must be fluent bilingual in English and Spanish Valid CA Driver's License (minimum 2 years) with acceptable driving record Proficiency in Microsoft Word, Excel, and general computer skills Excellent verbal and written communication skills Willingness to operate out of assigned medical facilities for primary location Experience working in the healthcare industry Warm and friendly personality Persistent and persuasive Adaptable and can think on your feet 1 year experience working in a licensed medical field role preferred EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affi #J-18808-Ljbffr Rapid Reliable Care by DocGo, LLC