Customer Service Specialist

Job Description

Job Description

Top 3 skill sets : customer service experience (1-2 years ), data entry and ability to work within a team
- Nice to have: Salesforce experience
- Role will be working on Landlord Relations Team taking phone calls, entering data and working within Salesforce and Excel.

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We are seeking an Owner Support Services Specialist to support the Tower division’s Property Management team. The team interacts with landlords and resolves issues and answers questions posed by both them and employees from various departments. Day to day you will assist with administering the team’s daily functions. As a Owner Support Services Specialist your focus will consist of answering and redirecting a high volume of calls and triaging the team’s incoming email queue, including forwarding work requests to the appropriate internal teams. You will receive, open, and distribute substantial amounts of mail and respond to certain non-tower-related inquiries.

Responsibilities •Answer a high volume of incoming calls, understand customers’ inquiries, and research, respond, and/or forward to the appropriate team members for resolution. •Receive, log, sort, redirect, and scan into Salesforce a large volume of incoming mail and e-mail correspondence and forward to the appropriate teams within one business day of receipt. •Scan and upload leases, amendments, renewal notices, landlord notification letters, vendor changes, and other correspondence.

Qualifications •Bachelor’s degree or equivalent work experience preferred. •Between 1–2 years of call center or other relevant experience. •Administrative experience in a fast-paced office environment strongly preferred. •Excel, Oracle, and Salesforce experience preferred. •Effective written and verbal communication, including active listening and a professional phone presence. •Customer focus and adaptability to different personality types. •Strong time management and organizational skills; ability to accomplish multiple tasks within agreed upon timeframes in a very fast-paced environment. •Self-motivated; able to work both independently and with a team. \nCompany Description

WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.

Company Description

WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.