Staffing Scheduler/Coordinator PCA Float Pool BWH

Summary
Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively.
Does this position require Patient Care? No
Essential Functions -Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
-Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
-Ensures compliance with healthcare regulations, labor laws, and organizational policies.
-Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
-Utilizes scheduling software and tools to manage and optimize staff schedules.
-Provides support and guidance to staff regarding scheduling policies and practices.
-Facilitate communication between healthcare staff and management to address scheduling concerns.
-Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.


Education
High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Customer service experience, preferably in a clinical setting. Call Center/high volume practice experience preferred. Electronic Medical Record Experience preferred 1-2 years required and Experience in scheduling, administrative support, receptionist role, or customer service position is preferred 2-3 years preferred
Knowledge, Skills and Abilities
- Strong leadership and team-building skills, with the ability to motivate and inspire others.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Ability to collect and analyze information and to devise and develop statistical analyses and reports.


The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.