Business Services Operations Manager

Job Summary Assists the Office of Business & Services (OBS) Directors with the day‑to‑day operations and compliance of vendors and service providers under contract with FIU Business Services. The role ensures the administration of policies, promotes excellent customer service, upholds employee professionalism, and maintains a positive location appearance. It develops, communicates, audits, reviews and enforces policies and procedures to create positive customer experiences across all FIU retail, service and dining venues overseen by FIU Business Services. Responsibilities Monitors and reports key metrics such as customer satisfaction, delivery performance, cleanliness, and service at each Business Service location, tracking progress on process improvements. Collaborates with Directors to monitor and report on adherence to contract terms and internal controls for Business Services and contracted vendors. Maintains relationships with vendors and service providers. Manages health department inspections and follow‑up findings. Oversees all contractual KPI programs and dining agreements, including tracking, auditing, and presenting findings to vendor contacts. Proactively identifies risks and opportunities, develops responsive strategies, and implements customer service and efficiency improvements. Builds and maintains solid business relationships with onsite vendors to maximize value for university customers. Oversees the Shop Venues program, promoting rental spaces in cooperation with the marketing/communications team and FIU Central Reservations. Assists the marketing team on vendors’ marketing plans to ensure integration with OBS and university initiatives; reviews effectiveness of promotions and marketing initiatives. Minimum Qualifications Bachelor’s degree and four (4) years of experience, or Master’s degree and two (2) years of experience, or 8 years of experience, or an equivalent combination of education and/or experience. Salary $75,000–$80,000 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Working Conditions Operating University Vehicles (all types) Pre‑Employment Requirements Criminal background check Driver’s license check Other Information Ability to work evenings and weekends Ability to work flexible hours as needed Ability to travel to FIU locations and/or FIU campuses Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police Department at Florida International University provides crime statistics, crime prevention, law enforcement, and crime reporting information for the past three (3) calendar years. The FIU Annual Security Report is available online at To obtain a paper copy of the report, visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL 33199. Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to compensation information of other employees may not disclose that pay unless it is in response to a formal complaint, in furtherance of an investigation, proceeding, hearing, or action, or consistent with legal duty to furnish information. Notice of Non‑Discrimination FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and affirmative action employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non‑discrimination, contact FIU’s Office of Civil Rights at View phone number on click.appcast.io or email View email address on click.appcast.io. Reasonable Accommodation Statement Should you need an ADA accommodation to participate in a university event, program, or activity or need to request materials in an accessible format, please contact FIU’s Office of Civil Rights (OCR) at View phone number on click.appcast.io or View email address on click.appcast.io. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or as early as possible. #J-18808-Ljbffr Florida International University