Account Manager, Media Services (Hybrid - Marina del Rey, CA)

Duties/Responsibilities:

• Develop, maintain, and own detailed project plans, timelines, and scopes across multiple workstreams, ensuring alignment with approved budgets and delivery expectations.
• Coordinate cross-functional execution across Paid Media, Creative, Email & SMS, SEO/GEO, and other service teams to ensure work is properly sequenced, resourced, and delivered on time.
• Facilitate project kickoff meetings, internal status reviews, and post-mortems to drive accountability, clarity of ownership, and continuous improvement.
• Manage project workflows, task dependencies, and documentation within project management tools to ensure visibility, accuracy, and consistency.
• Proactively identify delivery risks, dependencies, and resource constraints; escalate appropriately and partner with leadership to resolve blockers efficiently.
• Ensure all deliverables meet defined quality standards, brand guidelines, and project requirements prior to launch.
• Track and report on project performance, including timelines, scope adherence, and resource utilization (future state).
• Support the standardization of delivery processes, templates, and workflows to improve efficiency and scalability across accounts and agency operating models.
• Manage 18-25 accounts or oversee $175,000 - $250,000 in Monthly Recurring Revenue (MRR).

Required Skills/Abilities:

• Growing understanding of client needs and the ability to handle more complex interactions.
• Strong communication skills, especially with mid-level stakeholders.
• Ability to manage multiple accounts or projects independently.
• Strong organizational skills to manage workflows and ensure timely task completion.

Key Performance Indicators (KPIs):

• Deliver 95%+ of projects and milestones on or before agreed timelines.
• Maintain 98%+ adherence to approved project scope.
• Ensure 98%+ of deliverables pass internal quality review prior to launch.
• Maintain 100% accurate and up-to-date project plans and documentation.
• Contribute at least one adopted process or workflow improvement per quarter.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel occasionally to meet clients if required.

What does the hiring process entail?

• Stage 1 (Recruiter Screen) - After you submit your application, our talent recruitment team will review and reach out to candidates. During this 30-minute phone call, we’ll discuss your career journey and professional motivators while learning about GR0 overall.
• Stage 2 (Hiring Manager Interview) - In this stage, you’ll meet with the leader of our Media Services team to dive deeper into your experience. We’ll focus on your ability to manage complex, cross-functional projects, maintain ownership of timelines and budgets, proactively identify risks, and ensure high-quality delivery across multiple service teams. We’ll also discuss your experience managing a large book of business and driving efficient, scalable execution.
• Stage 3 (Co-Founders Connect) - The last conversation of the interview process is always a chance for you to connect with our CEO and Co-Founder,  Kevin Miller , and our Chief Growth Officer and Co-Founder,  Jon Zacharias .
• Stage 4 (Offer) - If a #GR0mance has brewed, we will make you a competitive offer and hope you’ll accept!

What's in it for you?

• Shared Financial Success - GR0 believes strongly in equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total annual compensation for this role is market competitive with a salary range of $65,000-$75,000.
• Health and Family Benefits - GR0 offers comprehensive medical, dental, and vision coverage options for GR0ers and their families.
• Wi-Fi Reimbursement - All employees receive a monthly reimbursement to help cover internet expenses while working.
• Unlimited PTO - We know that rest is vital to your well-being and career success, so we give you the flexibility and trust to take it when you need it.
• Paid Holidays - Take time to celebrate and rejuvenate with 13 fully paid holidays throughout the year.
• Community Impact - GR0 is committed to supporting the communities where we work and live by partnering with local charitable organizations to give back in various ways.

ABOUT US:

Headquartered in Los Angeles, California, GR0 is an award-winning digital marketing agency focused exclusively on igniting organic growth for direct-to-consumer and business-to-business startups and established brands. GR0 empowers these brands to build powerful online brands using a highly technical, best-in-class approach that delivers value and experience to consumers, and engagement and sales for brands.

GR0’s notable awards and achievements include: 

Glassdoor’s “Top CEOs” (2021)

Clutch’s “Top 100 Fastest Growing Companies” (2022)

Comparably’s “Best Places to Work in Los Angeles” (2021, 2022)

Comparably’s “Best Company for Career Growth” (2021)

Built In’s Moxie Women in Tech Awards (2021, 2022)

Great Place to Work (2021, 2022, 2023, 2024)

DotComm Awards (2023, 2024)

Power Partner's (2024)

At GR0, we put our people above all else. We promote an environment that celebrates diversity, fosters openness, and encourages conversations around what makes us different to further learn from one another. GR0 is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.