Director of Operations (Franchise / Multi - Unit Leadership)

Director of Operations (Franchise / Multi-Unit Leadership)

Edison, NJ | Competitive Compensation + Bonus Potential

About the Opportunity

We’re partnering with a high-growth, entrepreneurial organization in Edison, NJ that’s hiring a Director of Operations to help scale and strengthen execution across the business. This is a leadership role for someone who understands franchise or multi-unit environments and knows how to build structure, drive consistency, and improve performance across locations/teams.

This is not a “keep things steady” role. They want a builder—someone who’s led operations in a fast-moving business, tightened up processes, created accountability, and driven measurable results.

What You’ll Be Doing

• Lead day-to-day operations with a focus on consistency, performance, and scalable execution.
• Drive franchise/multi-unit operational standards across locations: processes, compliance, training, and service delivery.
• Build and improve SOPs, playbooks, and operating rhythms to keep teams aligned and executing.
• Create and run KPI scorecards and dashboards; lead weekly/monthly performance reviews.
• Identify operational gaps (people, process, systems) and implement solutions that stick.
• Improve cost control, scheduling, vendor management, and operational efficiency.
• Partner with leadership on growth initiatives: new locations, expansion readiness, and rollout execution.
• Strengthen leadership across the field—coaching managers, setting expectations, and holding accountability.
• Own cross-functional alignment between operations, finance, sales/marketing, and support teams.

What They’re Looking For

• 5+ years of operations leadership experience with clear ownership of performance and execution.
• Strong franchise, multi-unit, or location-based operations background (must-have).
• Proven success building structure: SOPs, training, KPIs, accountability cadences, and operational playbooks.
• Strong people leadership—can coach, elevate, and hold leaders accountable without hand-holding.
• Analytical and metrics-driven (strong Excel; comfortable with dashboards and operational reporting).
• Comfortable in a fast-paced, entrepreneurial environment where priorities shift and solutions need to be practical.

Why You’ll Love It There

• High-impact leadership seat with direct visibility to ownership/executive leadership.
• Real autonomy—this role owns operational performance and improvements.
• Growth runway as the business expands—opportunity to lead bigger scope over time.
• Work that’s measurable, respected, and tied directly to company success.

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at ***email_hidden***