Shelter Case Manager

Overview Clackamas Women’s Services (CWS) is a nonprofit that provides trauma-informed, survivor-centered services to individuals affected by domestic violence, sexual assault, stalking, and related issues. The organization offers an emergency shelter, a Safe Place Family Justice Center, and other services to support survivors in achieving safety, empowerment, and self-determination. Pay: $27.50 - $30.75 Position Purpose Responsible for providing case management, advocacy, and support services to participants of the CWS shelter and housing programs. The Case Manager role requires the ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication, and the ability to be flexible and creative in a variety of changing situations. Key Responsibilities Staff CWS emergency shelter, providing phone screens and intakes, supporting participant exits and transitions, and ensuring the safety of the shelter and participants. Provide on-site and in-home individualized case management for participants in the CWS shelter and housing programs, including: Safety planning Crisis intervention services Supporting participants in their goals for self-sufficiency and growth (e.g., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.). Assistance with Temporary Restraining Orders, Sexual Assault Protective Orders, and Stalking Orders Domestic violence and sexual assault education Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.) Providing transportation to participants in agency vehicle Provide a wide variety of advocacy strategies and engagements (referral, accompaniment, providing resources, role-play, calling on behalf, support, system navigation, advocacy, etc.) to shelter and housing participants. Build relationships and rapport with shelter and housing participants and foster community building. Contribute to a successful team within the shared case management system and work from a team-based approach in conjunction with other shelter and housing case managers. Provide support and assist coworkers in response to fluctuations in workloads. Answer the CWS crisis and support line: providing information, support and referrals for callers and responding to LAP calls from law enforcement partners. Complete Coordinated Housing Assessment paperwork with crisis line, shelter, and housing participants. Ensure all paperwork is done thoroughly and accurately Complete Diversion Packets with crisis line, shelter, and housing participants and ensure all required documentation is collected Complete all required housing paperwork with housing participants depending on funding requirements including but not limited to: gathering income information, calculating rental assistance portions, calculating utility allowances, and completing rent reasonableness documentation Complete inspections for all new units to ensure compliance Provide shelter and housing participants with information and support regarding domestic and sexual violence, oppressions, trauma, communal living, parenting, immigration issues and related topics Communicate in a trauma-informed manner and provide comprehensive information to shelter and housing participants in an accessible way Assist shelter participants with cleaning and upkeep of the shelter facility, prepare rooms for entering participants, and assist with quarterly shelter cleaning and annual shelter closure Maintain updated and accurate file notes in all participant files Complete and submit Finance Request forms for approved housing funds, including standing monthly payments and unique one-time payments Reach out to former shelter and housing participants to complete periodic follow up as required by funders Provide back-up support for the shelter through on-call rotation. Back-up will be provided 24/7 on a CWS back-up phone that you will be required to carry while out of the office during your rotation Facilitate on-site support and self-care groups as requested Work to establish effective, positive, and ongoing relationships with community partners Represent CWS at community meetings, speaking engagements and educational trainings as requested General Responsibilities Represent the mission and values of CWS to program participants and community partners Complete documentation of all services, including intakes, releases of information, demographics tracking and statistics within the CWS database for all participants on a weekly basis Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors Work in conjunction with other staff to provide consistent services to participants Participate in speaking engagements and educational trainings as requested Attend CWS all-staff meetings and regular team meetings Meet regularly with the Shelter/Housing Program Director to plan and prioritize projects Submit necessary monthly timesheets and mileage reimbursement forms. Manage daily schedule appropriately Other duties as assigned Qualifications Bilingual/bicultural persons strongly encouraged to apply Experience supporting survivors of domestic violence and/or sexual assault. Case management or advocacy-based experience preferred Demonstrated understanding of domestic and sexual violence and its effects on survivors, their children and society Demonstrated understanding of systems of oppression, ability to work effectively and non-judgmentally with individuals from diverse backgrounds and understanding of culturally competent service delivery Enthusiasm for working collaboratively with a wide range of public and private systems intersecting with the DVSA field (law enforcement, DHS, courts, education, etc.) Reliable transportation required; position includes use of personal vehicle to complete some tasks Must be able to travel throughout Clackamas County and the Greater Portland Area The person in this position frequently ascends/descends stairs; moves household items, furniture, and other items (up to 50 lbs.) from one place to another, assists in household tasks in the shelter home such as cleaning and stocking shelves and regularly moves throughout CWS worksites to access files, meet with participants, and move supplies EEO and Diversity Statements We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women, people of color, LGBTQ+, older adults and people with disabilities are strongly encouraged to apply. Clackamas Women’s Services complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability, religion, sex, gender identity, sexual orientation, or age. Clackamas Women’s Services operates its program, services, and activities in compliance with federal nondiscrimination laws. #J-18808-Ljbffr