Service Analyst - I (USD)

Position Title: Service Analyst I
Location: Jersey City, NJ
Work Arrangement: Hybrid (Remote Monday and Friday; Onsite Tuesday-Thursday). 3 days a week must be in the office. NON-NEGOTIABLE
Employment Type: Full-Time, 6-Month Contract
Max Bill Rate: ***/hr***
Spotlight Call Wednesday 5/13


Must-Have Skills
• Strong organizational skills
• Familiarity with Microsoft Office Suite
• Ability to work remotely using VPN
• Basic familiarity with Microsoft tools
• Ability to pivot quickly and maintain focus on repetitive tasks
• Attention to detail and punctuality


Overview
The Service Analyst I will support Institutional Annuities operations by ensuring accuracy, compliance, and timely execution of service tasks. This role is ideal for individuals who are organized, detail-oriented, and comfortable working independently in a fast-paced environment. No prior experience is required-training and coaching will be provided.


Key Responsibilities
• Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams
• Index PDF documents into Global Search to maintain up-to-date records
• Review participant contract data for accuracy and completeness
• Prepare and send correspondence to contract participants
• Assign inbound correspondence to service representatives
• Monitor and track response timelines, ensuring timely follow-up
• Maintain accurate records in workflow systems and participant files
• Review forms and documents for compliance
• Process routine non-financial account activities
• Provide clear explanations of basic functional information to participants and colleagues
• Answer participant phone inquiries with clarity and professionalism
• Assist with locating missing participants and uncashed checks, including obituary searches
• Help employees locate tax forms when needed


Preferred Qualifications
• Associate's or Bachelor's degree preferred, or equivalent experience
• No prior experience required-on-the-job training provided. Corporate experience a plus.
• ChatGPT familiarity


Interview Process
• Initial phone interview with hiring manager
• Follow-up in-person interview


Team & Culture
• Supportive and structured environment
• Emphasis on independence, reliability, and professionalism


Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans