Director of Operations

What You Will Do: Assists Executive Director in providing leadership, management, and direction for the PACE program. Supervises assigned departments/staff; assists with developing and managing budgets, developing and implementing goals, objectives, and strategic plans for the PACE program; helps establish and monitor system for tracking customer service activities. Promotes and provides leadership for positive employee relations, PACE values, customer service, patient and safety, and other company initiatives. Builds positive relations with participants, family members, physicians, and staff. Builds relationships with community partners and providers within an integrated health care delivery system and identifies new industry care continuum trends and evaluates their potential impact on the program. Responsibilities Assists Executive Director in providing leadership, management, and direction for the PACE Program. Supervises assigned departments/staff through selection, orientation, training, development, and counseling, scheduling, making assignments, performance evaluation, conducting staff meetings, and resolving concerns of staff. Manages operations within budgets through product standardization, cost containment, and reengineering of organizational issues and processes. Assists in developing operating and capital budgets. Establishes, assures, directs, and monitors coordination of utilization tracking systems and quality assurance performance improvement databases and activities. Prepares and submits, as required by CMS and the State, all quality assurance and performance indicators for the PACE program. Ensures compliance with state and federal regulations. Assists in developing and implementing goals, objectives, and strategic planning for the facility through pro‑active strategies that are outcome/result oriented, on time, and within budget. Coordinates all aspects of the Participant Advisory Committee. Ensures participant service/care issues and any family issues are resolved. Promotes and provides leadership for positive employee relations, PACE GNO and CCANO values, customer service, safety, and other company initiatives. Initiates and maintains productive long‑term provider relationships with provider representatives, hospitals and nursing homes. Assists in the identification of workflow inefficiencies and records, tracks and monitors the assessment and resolution processes. Develops and coordinates ongoing in‑service education and employee competencies for PACE GNO and contract employees. Perks! Medical, Dental, Vision FSA, HSA Indemnity Plans 401k Matching Company Paid Life Insurance Company Paid STD & LTD Wellness Program Incentives Employee Referral Bonus EAP Teladoc and sooo much more! What You'll Bring: Minimum Qualifications Education: Bachelor’s degree in healthcare administration or business administration, Business Administration or related healthcare field; Experience: Minimum of 3-5 years’ experience in management or strategic planning in long‑term care setting; experience in PACE setting. Excellent interpersonal skills and exceptional organization abilities. Must be able to communicate effectively through public speaking and strong computer skills required. Licensure: None required Key Competencies Strongly developed communication skills, successfully demonstrated in effectively working with a wide variety of people; established skill in strategic and critical thinking, negotiation, presentations, salesmanship, and relationship-building; provides leadership as indicated by the ability to get individuals or groups to accomplish a task or accept an idea; demonstrated problem‑solving and inductive reasoning skills which manifest themselves in creative solutions to operational issues. Demonstrate computer skills using Microsoft Word, Excel, and other business software programs. Possess a strong knowledge of business and healthcare. Physical Requirements Commute to and from business meetings. He/she maybe expected to lift a box of paper, which is no more than 25 pounds. Walk or stand for long periods. Climb stairs if necessary. Public speaking Extended hours in front of a computer screen and Carefully listen to others on the telephone. The Catholic Charities Archdiocese of New Orleans is an Equal Opportunity Employer At the CCANO , we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran service, genetic information, family or parental status, or any other status in accordance with applicable federal, state and local laws. The CCANO expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of CCANO employees to perform their expected job duties is absolutely not tolerated. The CCANO complies with applicable state and local laws governing non‑discrimination in employment in every location in which CCANO has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr