Desktop Support Technician

At CompucomStaffing ( you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Homestead, FL and provide end-user support. Duties and Responsibilities: Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems Provide end user support to clients and their team Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual Determine the most cost-effective repair to minimize customer downtime Be proactive in solving any situation Prepare reports for analysis of product failure trends and service issues Provide onsite desktop support for levels of end-users Skills and Qualifications: Minimum 1 to 3+ years of related Desktop Support experience AA degree, or technical training or equivalent combination of education and experience A+ Certification a plus but not required LAN and WAN experience Basic Networking knowledge Windows 10/11 experience with troubleshooting, maintenance, and repair ServiceNow experience preferred Solid experience and understanding of IT services and products Enthusiastic about technology and willing to learn and stay on the cutting edge Personable, reliable, and relatable and responsible when interacting with clients Able to provide a consultative approach to solving issues Impeccable follow-through to client satisfaction Track record of punctuality, go-getter Not intimidated by new or complex problems and situations Wage Range The rate for this position is between $24.00 - $32.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits : medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity : CompucomStaffing ( a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE ( . #INDCCStaffing On-Camera Video Interview Notice: Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law. #J-18808-Ljbffr